Operator Target

Operator Target report is a feature that makes it easy for supervisors to monitor the ticket target and time target from each agent. To view the report, go to the Analytic menu and click the Employee menus, then click Operator Target which you can find on the left sidebar.

Operator Target

Component Explanation:

Name	Description
Agent Name	Agent's name.
Average Ticket Target Score	The agent's average percentage of ticket targets accomplished.
Average Time Target Score	The agent's average percentage of time targets have been accomplished.
Total	The agent's average percentage of accomplishing the ticket and time targets.
Detail	Action 'detail' button to view the detailed report of the agent's operator target.

In addition, the Supervisors can also see operator target reports from the specific agent by clicking action ‘Detail‘.

Detail Operator Target

Component Explanation:

Name	Description
Month	Indicates the period target.
Channel	Indicates target's channel.
Ticket Target Detail	Indicates total tickets achieved from targeted tickets.
Ticket Target Score	Percentage total achieved ticket by the agent.
Time Target Detail	Indicates total time achieved from targeted tickets.
Time Target Score	Percentage of the total time target achieved by the agent.
Total	The average percentage of total target time and ticket.