# Operator Target

Operator Target report is a feature that makes it easy for supervisors to monitor the ticket target and time target from each agent. To view the report, go to the **Analytic** menu and click the **Employee** menus, then click **Operator Target** which you can find on the left sidebar.

![Operator Target](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FabXn1Xu4DGTn2w9TjGlP%2FOperator%20Target.png?alt=media\&token=6966653e-2b33-4444-a12e-67a51d06093e)

**Component Explanation:** 

| Name                        | Description                                                                        |
| --------------------------- | ---------------------------------------------------------------------------------- |
| Agent Name                  | Agent's name.                                                                      |
| Average Ticket Target Score | The agent's average percentage of ticket targets accomplished.                     |
| Average Time Target Score   | The agent's average percentage of time targets have been accomplished.             |
| Total                       | The agent's average percentage of accomplishing the ticket and time targets.       |
| Detail                      | Action 'detail' button to view the detailed report of the agent's operator target. |

In addition, the Supervisors can also see operator target reports from the specific agent by clicking action **‘Detail‘**. 

![Detail Operator Target](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FjMiyAggs4m2eoMPzcbIv%2FDetail%20Operator%20Target.png?alt=media\&token=80f6359e-d751-4614-9de5-9f083a4997e9)

**Component Explanation:**

| Name                 | Description                                                |
| -------------------- | ---------------------------------------------------------- |
| Month                | Indicates the period target.                               |
| Channel              | Indicates target's channel.                                |
| Ticket Target Detail | Indicates total tickets achieved from targeted tickets.    |
| Ticket Target Score  | Percentage total achieved ticket by the agent.             |
| Time Target Detail   | Indicates total time achieved from targeted tickets.       |
| Time Target Score    | Percentage of the total time target achieved by the agent. |
| Total                | The average percentage of total target time and ticket.    |