> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/telegram-bot/create-new-rule-of-telegram-bot.md).

# Create New Rule

This section describes how to run the telegram bot channel and how the customer message can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see the Rule Management page, on the top right section click the **'+ New Rule'** button, as shown below.

![New Rule](/files/Ofys8RxqGhlAdA6d3eiD)

You will see a pop-up to add a new rule channel. Select the channel by clicking the **'Add Channel'** icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max assignment ticket on the channel. Then, click **'Save'**.

![Add New Rule ](/files/XKKlq5YSkQbIBpeGsKU4)

**Component Explanation:**

| Name           | Description                                          |
| -------------- | ---------------------------------------------------- |
| Rule Name      | The name of the channel rule to create.              |
| Max Assignment | The amount tickets are assigned to the channel rule. |

When Telegram bot channel rule has been added, you will see the rule in the list of rule management as shown in the image below.

![New Rule Added](/files/GV1heAN9OMSxTw8aZOPW)

Add team members to the rule by clicking the **'Add'** icon after the rule channel is successfully created to receive an incoming message from Telegram bot. 

![Add Team Member](/files/xBK47BpNwn6Xvly6vnNf)

When team members are successfully added, it will appear on **available teams.** You can configure priority and max assignment tickets handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate your latest recent telegram bot channel rule updates.
{% endhint %}

![Team Member Added](/files/By4Ls7ROo8N8GYBPhkDQ)

**Component Explanation:** 

| Name           | Description                                           |
| -------------- | ----------------------------------------------------- |
| Priority       | To decide who will get a ticket first in the channel. |
| Max Assignment | The amount tickets assigned or handled for each user. |