Enable Batch Close Ticket

You can enable and disable the 'Batch Closed Ticket' button (), which allows you to close several tickets concurrently using this feature.

If this feature is disabled (Enable Batch Close Ticket = False), agents cannot see the 'batch closed ticket' button on their dashboard.

If this feature is enabled (Enable Batch Close Ticket = True), agents can see and use the 'Batch Close Ticket' button to close multiple tickets at once, as shown below.