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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Enable Batch Close Ticket

You can enable and disable the 'Batch Closed Ticket' button (), which allows you to close several tickets concurrently using this feature.

System Settings - Enable Batch Close Ticket

If this feature is disabled (Enable Batch Close Ticket = False), agents cannot see the 'batch closed ticket' button on their dashboard.

Enable Batch Close Ticket = True

If this feature is enabled (Enable Batch Close Ticket = True), agents can see and use the 'Batch Close Ticket' button to close multiple tickets at once, as shown below.

Enable Batch Close Ticket = True
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