> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-batch-close-ticket.md).

# Enable Batch Close Ticket

You can enable and disable the 'Batch Closed Ticket' button (<img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FdhfHoLLjLqoJfERNY7ZM%2FBatch%20Close%20ticket%20button.png?alt=media&amp;token=45c8f31c-2572-4f34-9443-f5aa458c3df7" alt="" data-size="line">), which allows you to close several tickets concurrently using this feature.

![System Settings - Enable Batch Close Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FHQbRbhDRI9eemqWBYuhe%2FBatch%20close%20ticket%20system%20settings.png?alt=media\&token=d43a9d08-4266-40dd-bcbb-8a821db736f4)

If this feature is disabled (Enable Batch Close Ticket = False), agents cannot see the 'batch closed ticket' button on their dashboard.

![Enable Batch Close Ticket = True](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FXIQORGyACmIydk92dC44%2FBatch%20Close%20Ticket%20False.png?alt=media\&token=4eddb698-8394-472c-8a44-74b32f40f27d)

If this feature is enabled (Enable Batch Close Ticket = True), agents can see and use the 'Batch Close Ticket' button to close multiple tickets at once, as shown below.

![Enable Batch Close Ticket = True](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FJX6BzUN9K86K4hxv9Mpn%2FBatch%20Close%20ticket%20True.png?alt=media\&token=3295cda3-2998-4257-91c4-443585b3cf4a)