Enable Batch Close Ticket

You can enable and disable the 'Batch Closed Ticket' button (), which allows you to close several tickets concurrently using this feature.

System Settings - Enable Batch Close Ticket

If this feature is disabled (Enable Batch Close Ticket = False), agents cannot see the 'batch closed ticket' button on their dashboard.

Enable Batch Close Ticket = True

If this feature is enabled (Enable Batch Close Ticket = True), agents can see and use the 'Batch Close Ticket' button to close multiple tickets at once, as shown below.

Enable Batch Close Ticket = True