Edit an Existing Agent Status

Sometimes, you might need to edit a status or auxiliary mapping. Maybe it’s because you will rename these values ​​or change the status to ‘false‘ so the agent can't receive tickets during this status.

To change the status, select the auxiliary status and click the 'Edit' button. Then, you will see a pop-up to change the status. Enter new information, and click 'save' to apply changes.

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