# Create New Rule

This section describes how to run the Whatsapp channel and how the customer message can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![Create New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F74G9uIhzBq0UXOvVkPAV%2FCreate%20New%20Rule.png?alt=media\&token=053e4ac3-6ba4-4705-bf3a-28a60dab4d90)

You will see a pop-up to add a new rule channel, select the Webex channel by clicking the '**Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FSldKZRm0OF6CBJTvnQDR%2FAdd%20New%20Rule.png?alt=media&#x26;token=da33ec2b-4fec-49ba-9638-ab48c5a3a940" alt=""><figcaption><p>Add New Rule</p></figcaption></figure>

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When Whatsapp channel rule has been added successfully, you will see the rule in the list of rule management, as shown image below.

![New Rule Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FFAQ04YzUJiAEQgla2WvY%2Fchannel%20wa%20added%20edit.png?alt=media\&token=91bd6a48-85d8-44ca-89b2-8814664e69d7)

After the rule channel is successfully created, to be able to receive an incoming message from Whatsapp, add team members to the rule by clicking the **'Add'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9TBKqwpeUh1ihorG%2FAdd%20Team%20member%20Button.png?alt=media\&token=2f9d69cd-7852-4528-9222-d6a45027e9f0)).

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F6sbPkao5D9OntMrRQX3a%2FAdd%20Team%20Member.png?alt=media&#x26;token=57d7f310-9928-4c40-b833-86156f4bc4db" alt=""><figcaption><p>Add Team Member</p></figcaption></figure>

Team members successfully added and appear on **available teams**, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent Whatsapp channel rule updates.
{% endhint %}

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FzqYCYMeKmKM4ljSQ7sLA%2FTeam%20member%20Added.png?alt=media&#x26;token=f1c7e155-b827-43e7-bd16-ae8fb3605c26" alt=""><figcaption><p>Team Member Added</p></figcaption></figure>

**Penjelasan Komponen:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.     |
| Max. Assignment | The amount tickets assigned or handled by the users. |