Wallboard tags allow you to display the wallboard with all ticket classifiers or problems. Using wallboard tags can help the supervisor monitor the problems (ticket tagging) of the incoming ticket.
Wallboard Classifier
Component Explanation:
Name
Description
Top Tags
This feature not only allows to display the top tags, but also will automatically display the number of tickets that use the tagging and see the list of tickets that use the tagging.
Top 10 Tags
Only tagging that is often used by customers that will be displayed on the top 10 tags section.
Last 10 created ticket with tags
Display last 10 created ticket with tags.
In the section on top tags, hover the cursor on the tags, and then you will see the total tickets that use that tagging. If you click on a tag, you will see a ticket that uses that tag.
