> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/virtual-agent/bot-satisfaction.md).

# Bot Satisfaction

The bot satisfaction feature displays the survey result given by bots to customers, whether sent from knowledge or dialogue. To see the report, go to the **Analytic** menu and click the **Virtual Agent** menu, then click **Bot Satisfaction** menu which you can find on the left sidebar.  

Then, select Bot to display the bot satisfaction data, such as below.

![Bot Satisfaction](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FFmhbqiwFhaIUR6NHGPQf%2FBot%20Satisfaction.png?alt=media\&token=77b510da-e4b3-4624-8c81-04c7a7260dbb)

**Component Explanation:**

| Nama            | Deskripsi                                                                                   |
| --------------- | ------------------------------------------------------------------------------------------- |
| Like Average    | The average total likes obtained by the bot survey from all knowledge or dialog modules.    |
| Dislike Average | The average total dislikes obtained by the bot survey from all knowledge or dialog modules. |
| Like            | Total result bot survey as 'likes' obtained from the knowledge/dialog.                      |
| Dislike         | Total result bot survey as 'dislikes' obtained from the knowledge/dialog.                   |