Bot Satisfaction
The bot satisfaction feature displays the survey result given by bots to customers, whether sent from knowledge or dialogue. To see the report, go to the Analytic menu and click the Virtual Agent menu, then click Bot Satisfaction menu which you can find on the left sidebar.
Then, select Bot to display the bot satisfaction data, such as below.
Component Explanation:
| Nama | Deskripsi |
|---|---|
Like Average | The average total likes obtained by the bot survey from all knowledge or dialog modules. |
Dislike Average | The average total dislikes obtained by the bot survey from all knowledge or dialog modules. |
Like | Total result bot survey as 'likes' obtained from the knowledge/dialog. |
Dislike | Total result bot survey as 'dislikes' obtained from the knowledge/dialog. |
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