Traffic Distribution

Just as roads need traffic lights to function properly, our app's traffic distribution functionality works similarly. The main feature of traffic distribution is managing all ticket distribution for each group and channel rules in your omnichannel.

How does traffic distribution work? First, you will be asked to determine the ratio of incoming tickets for each group that can access the channel. After that, you can immediately set the ratio for each rule contained in the group. To manage traffic distribution, go to the Rule Management page and click the 'Traffic Distribution' button.

Component Explanation:

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