Auto Send Feedback

This feature allows you to send feedback automatically when closing tickets and does not apply to tickets that are closed using the batch closed feature (customer can’t see the feedback if you closed the ticket using the batch closed).

System Settings - Auto Send Feedback

For example, activate the auto-send feedback feature by selecting the ‘True‘ option. Then, when you close the ticket, a pop-up remark ticket will appear. If the feature is enabled, feedback will be sent to the customer automatically, as shown below.

Auto Send Feedback = True

However, if this feature is disabled by selecting 'False' option, you will see the 'close ticket' and 'close with feedback' buttons when the ticket remark pop-up appears. The 'close ticket' button will close your ticket without sending feedback surveys to the customers. Meanwhile, the 'close with feedback' button will close your ticket and the system will send a feedback survey to your customer.

Auto Send Feedback = False