> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/live-agent-productivity/download-live-agent-productivity.md).

# Download Live Agent Productivity

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Live Agent Productivity**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download live agent productivity, click **'Generate Report'**.

![Generate Report Download Agent Productivity](/files/eLM2nlqJ0bKlq3X7lNmM)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Live Agent Productivity Report](/files/JkS4U8jBi5XPsWi8p8cU)

**Component Explanation:**

| Nama                 | Deskripsi                                                                                                                        |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| Handled              | Total tickets handled by the agent on each channel group.                                                                        |
| Total Handled        | Total tickets served by the agent for all channel groups.                                                                        |
| AHT                  | Total duration when agent open the ticket until the ticket is escalated, transferred or closed on that channel account.          |
| Total Attendence     | Total the agent is checked in during their shift on the selected date.                                                           |
| Productive           | The duration when the agent begins handling tickets until the ticket is transferred, escalated or closed to the account channel. |
| Non-Productive       | The duration when the agent is not handling tickets on the account channel.                                                      |
| First Login          | Record when the agent first logged in during the selected date.                                                                  |
| Last Logout          | Record when the agents last logged out during the selected date.                                                                 |
| Login Duration       | Total duration agent logged in to the application during the specified date.                                                     |
| Total Productive     | Total duration when agents begin handling tickets until the ticket is transferred, escalated or closed on all channel accounts.  |
| Percentage           | Percentage of total agent productive.                                                                                            |
| Total Non Productive | Total duration when the agent is not handling tickets on all channels during the selected date.                                  |
| Percentage           | Percentage of total agent non-productive.                                                                                        |