# Download Live Agent Productivity
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Live Agent Productivity**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download live agent productivity, click **'Generate Report'**.
And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( 
). If you open the file, data will be displayed as shown images below.
**Component Explanation:**
| Nama | Deskripsi |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| Handled | Total tickets handled by the agent on each channel group. |
| Total Handled | Total tickets served by the agent for all channel groups. |
| AHT | Total duration when agent open the ticket until the ticket is escalated, transferred or closed on that channel account. |
| Total Attendence | Total the agent is checked in during their shift on the selected date. |
| Productive | The duration when the agent begins handling tickets until the ticket is transferred, escalated or closed to the account channel. |
| Non-Productive | The duration when the agent is not handling tickets on the account channel. |
| First Login | Record when the agent first logged in during the selected date. |
| Last Logout | Record when the agents last logged out during the selected date. |
| Login Duration | Total duration agent logged in to the application during the specified date. |
| Total Productive | Total duration when agents begin handling tickets until the ticket is transferred, escalated or closed on all channel accounts. |
| Percentage | Percentage of total agent productive. |
| Total Non Productive | Total duration when the agent is not handling tickets on all channels during the selected date. |
| Percentage | Percentage of total agent non-productive. |
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