# Mechanism of Using FAQ Suggestion

To be able to display the FAQ suggestion, the first thing you need to do is activate the bot assistant in the **Bot Settings** > **Bot Manager** menus and switch the toggle assistant bot to **On**.

![Assistant ON](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FLR5bycoj3biYa3uaKW8B%2FBot%20Assistant%20ON.png?alt=media\&token=5308a037-dc35-47f2-b21d-cd3807733c22)

On the operator dashboard, you must also turn the **'Switch Assistant'** feature ON, indicated by the button switching to green, so the agent can see the bot's suggestions.

![Switch Assistant ON](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FKG7dltHIBWq4gwW0Z08U%2FSwitch%20Assistant%20ON.png?alt=media\&token=c208e36e-743b-4aab-bdcc-83be4eba7ef8)

If the customer sends a message to the agents, a FAQ suggestion will appear in the conversation chat to reply to the customer message, you can click the **'Send'** button (<img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FcBHMo91WxChxWjujtWKV%2FSend%20FAQ%20Suggestion%20button.png?alt=media&#x26;token=f929de33-7425-4a51-bc7a-dea00835f931" alt="" data-size="line">) to send the suggested answer, or click the **'Save'** button to save the FAQ to the FAQ suggestions page and add a note to the FAQ, as shown in the image below.

![FAQ Suggestion](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FAze2oCLc13VgGD56hc00%2FFAQ%20Suggestion.png?alt=media\&token=499cb92b-b285-44c9-aab9-f918f1a5ee83)

{% hint style="info" %}
Suggestions will appear if the customer sends a message in accordance with the questions listed in the Knowledge FAQ.
{% endhint %}

For example, click the **'Save'** button to add a note to the FAQ. Type the notes and click the **'save'** button.

![Add note FAQ](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FE55fdsXLQqroDGF4yopl%2FEdit%20FAQ%20Suggestion.png?alt=media\&token=8877692c-a64b-4238-930d-7ff410621452)

Then the notes you have entered will appear on the FAQ Suggestions page. The supervisor can approve or reject the notes entered by the agent.

![FAQ Suggestion Approval](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F8g8B1sZ4wfLX5HBvdL5S%2FApproval%20Reject%20Suggestion.png?alt=media\&token=60260499-62db-48ba-943e-b76e69f88237)