> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/bot-settings/faq-suggestion/mechanism-of-using-faq-suggestion.md).

# Mechanism of Using FAQ Suggestion

To be able to display the FAQ suggestion, the first thing you need to do is activate the bot assistant in the **Bot Settings** > **Bot Manager** menus and switch the toggle assistant bot to **On**.

![Assistant ON](/files/vcwlaQOYR5ZslxLrXzcI)

On the operator dashboard, you must also turn the **'Switch Assistant'** feature ON, indicated by the button switching to green, so the agent can see the bot's suggestions.

![Switch Assistant ON](/files/AayhdaLaoGQ0cehR4D8v)

If the customer sends a message to the agents, a FAQ suggestion will appear in the conversation chat to reply to the customer message, you can click the **'Send'** button (<img src="/files/skTIlUXYJx00PeIcWJsy" alt="" data-size="line">) to send the suggested answer, or click the **'Save'** button to save the FAQ to the FAQ suggestions page and add a note to the FAQ, as shown in the image below.

![FAQ Suggestion](/files/6hAW6BSsVD802AXvEbsk)

{% hint style="info" %}
Suggestions will appear if the customer sends a message in accordance with the questions listed in the Knowledge FAQ.
{% endhint %}

For example, click the **'Save'** button to add a note to the FAQ. Type the notes and click the **'save'** button.

![Add note FAQ](/files/J4h5dYk4qS6V1TQomre7)

Then the notes you have entered will appear on the FAQ Suggestions page. The supervisor can approve or reject the notes entered by the agent.

![FAQ Suggestion Approval](/files/uKMoZ1LnEWIphUwTdGPJ)