# Mechanism of Using FAQ Suggestion
To be able to display the FAQ suggestion, the first thing you need to do is activate the bot assistant in the **Bot Settings** > **Bot Manager** menus and switch the toggle assistant bot to **On**.
On the operator dashboard, you must also turn the **'Switch Assistant'** feature ON, indicated by the button switching to green, so the agent can see the bot's suggestions.
If the customer sends a message to the agents, a FAQ suggestion will appear in the conversation chat to reply to the customer message, you can click the **'Send'** button (
) to send the suggested answer, or click the **'Save'** button to save the FAQ to the FAQ suggestions page and add a note to the FAQ, as shown in the image below.
{% hint style="info" %}
Suggestions will appear if the customer sends a message in accordance with the questions listed in the Knowledge FAQ.
{% endhint %}
For example, click the **'Save'** button to add a note to the FAQ. Type the notes and click the **'save'** button.
Then the notes you have entered will appear on the FAQ Suggestions page. The supervisor can approve or reject the notes entered by the agent.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.3dolphins.ai/bot-settings/faq-suggestion/mechanism-of-using-faq-suggestion.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.