Create New Announcement
Last updated
Last updated
Before agents can receive announcements on their dashboard page, supervisors must first make announcements on this page. Navigate to the Announcement page and there is New Announcement section at the bottom right of the page to make a new announcement.
Component Explanation:
Announcement
Write your announcement that will display to the agent and is limited to 200 characters.
Audience
Select the agent group that will receive this announcement. Note: If you log in as a supervisor, you will only see your group on the audience list.
End Date
Determine when your announcement will end.
Publish time
Set when your announcement will be shown to the agent. There are two-time options:
Now: Your announcement will be active immediately and displayed on the agent dashboard page.
Later: Your announcement will be active according to the predetermined time. Start date: Enter the time when the announcement will active.
After that, click the 'Publish' or 'Schedule' button (if your announcement uses the publish time 'Later'). Then, you will see the new announcement in the Announcement list section on the Active tab as shown below.
So, the announcement will appear according to the predetermined time on the agent's dashboard, as shown below.
