# Create New Announcement

Before agents can receive announcements on their dashboard page, supervisors must first make announcements on this page. Navigate to the **Announcement** page and there is **New Announcement** section at the bottom right of the page to make a new announcement.

<figure><img src="/files/6KDTPavfjwvvWh0ThxN2" alt=""><figcaption><p>Create New Announcement</p></figcaption></figure>

**Component Explanation:**

| Name         | Description                                                                                                                                                                                                                                                                                                                                                                     |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Announcement | Write your announcement that will display to the agent and is limited to 200 characters.                                                                                                                                                                                                                                                                                        |
| Audience     | <p>Select the agent group that will receive this announcement.<br><br><strong>Note:</strong><br>If you log in as a supervisor, you will only see your group on the audience list.</p>                                                                                                                                                                                           |
| End Date     | Determine when your announcement will end.                                                                                                                                                                                                                                                                                                                                      |
| Publish time | <p>Set when your announcement will be shown to the agent. There are two-time options:</p><ul><li>Now: Your announcement will be active immediately and displayed on the agent dashboard page.</li><li>Later: Your announcement will be active according to the predetermined time.<br><strong>Start date:</strong> Enter the time when the announcement will active. </li></ul> |

After that, click the **'Publish'** or **'Schedule'** button (if your announcement uses the publish time 'Later'). Then, you will see the new announcement in the **Announcement list** section on the **Active** tab as shown below.

<figure><img src="/files/sSCaI5PLajfol6dKbXDG" alt=""><figcaption><p>Announcement List</p></figcaption></figure>

So, the announcement will appear according to the predetermined time on the agent's dashboard, as shown below.

<figure><img src="/files/tP9muOWv0aXqSi7ranHA" alt=""><figcaption><p>Agent's Dashboard</p></figcaption></figure>


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