Create New Announcement

Before agents can receive announcements on their dashboard page, supervisors must first make announcements on this page. Navigate to the Announcement page and there is New Announcement section at the bottom right of the page to make a new announcement.

Component Explanation:

After that, click the 'Publish' or 'Schedule' button (if your announcement uses the publish time 'Later'). Then, you will see the new announcement in the Announcement list section on the Active tab as shown below.

So, the announcement will appear according to the predetermined time on the agent's dashboard, as shown below.

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