Request Template
If you want to create a new template, you need to submit the template first to be reviewed and approved by WhatsApp. On this page, you can manage the contents or components of the template and also set what WhatsApp account you will use.
On the Template page click the '+ Request Template' button and you will see a Request Template form as shown below.
On the left side of the page is the form where you configure the template, and on the right side is a preview showing what the template you will submit will look like.
Component Explanation:
Template Name
The title of the template. WhatsApp advises businesses to use descriptive names for their templates.
WhatsApp Account
WhatsApp Account that will be used.
Category
Category for the template according to needs. There are three template categories:
Utility
Marketing
Authentication
Language
Language that will be used in the template.
Header
The top part of the template display, which can be text or media, this field is optional. You can use either a text header or a media header. To learn more about header template, you can check this page. Note: For the text media, you can enter a max of 60 characters.
Body
Content of message template. To learn more about body template, you can check this page.
Note:
You can enter text a maximum of 1024 characters.
Footer
The short message below the template message, this field is optional. To learn more about footer template, you can check this page.
Note:
You can enter text a maximum of 60 characters.
Buttons
Additional action buttons that you can add to the template. There are four template buttons:
Quick Reply
Website/URL
Call
Copy Offer Code
To learn more about button template, you can check this page.
To create a new request template, you can customize the template message content as needed. Then, click the 'Submit' button at the bottom right corner of the page. The newly submitted template will be successfully saved with a "Pending" status, as shown in the following image.
Last updated
Was this helpful?