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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Request Template

If you want to create a new template, you need to submit the template first so that it can be reviewed and approved by META. On this page, you can manage the content or components of the template and also set the WhatsApp account you will use.

On the Template page, click the '+Request Template' button and you will see the Request Template form as shown in the image below.

Request Template

On the left side of the page is the form where you configure the template, and on the right side is a preview showing what the template you will submit will look like.

Component Explanation:

Name
Description

Template Name

Indicates the template title. META recommends using a descriptive name for their templates.

WhatsApp Account

Indicates the WhatsApp account you will use.

Category

Indicates the category for the template based on your needs. There are 3 template categories:

  1. Utility

  2. Marketing

  3. Authentication

Note:

Marketing Message Lite can only be used on templates with the Marketing category.

Language

Indicates the language used in creating the template.

Header (Optional)

Indicates the top section of the template display, which can be in the form of text or media (image, video, and document) and is optional. To learn more about the template header, you can refer to this page.

Note:

You can enter a maximum of 60 characters for text, 5 MB for images, 16 MB for videos, and 100 MB for documents.

Body

Indicates the template message content displayed in the main content area to be delivered to the message recipient. To learn more about the template body, you can refer to this page.

Note:

You can enter a maximum of 1024 characters.

Footer

Indicates a short message at the bottom of the template message, which is optional. To learn more about the template footer, you can refer to this page.

Note:

META does not support the use of footer for carousel templates.

Buttons

Indicates the Call to Action (CTA) feature that can encourage recipients to perform a specific action or interaction. There are 4 available template buttons:

  1. Quick Reply

  2. Website/URL

  3. Call

  4. Copy Offer Code

To learn more about template buttons, you can refer to this page.

Workflow Integration

Indicates whether messages sent using this template must go through the configured workflow process.

To create a new request template, you can customize the template message content as needed. Then, click the 'Submit' button at the bottom right corner of the page. The newly submitted template will be successfully saved with a 'Pending' status, as shown in the following image.

Success Request Template

New templates that have been successfully requested will await approval from WhatsApp for two working days maximum.

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