Create New Holiday
When you want to know the work schedule or maybe the agent’s day off schedule, the thing you need to do is to make the agent’s schedule in your work calendar.
In the upper right corner, click the '+ New Holiday' button. Then, you will see a pop-up form to set the agent's work schedule, enter the name of holiday and choose the date of the day off.
Component Explanation:
Name | Description |
Name | Field to enter description regarding on holiday or day off. |
Date | Field to set the date of agent’s holiday or day off. |
For example, create agent day off in date ‘25/12/2021‘ as Christmas eve, such as images below.
If create new agents day off successful, you will see a successful notification pop-up and the agent's day off will be displayed on the calendar, as shown images below.
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