Send File or Attachment

When the Agent handle customer ticket, there are some issues that Agent has to send some file or attachment such as document, images, audio, video, feedback, form, FAQ, even video conference call. The types of attachments that can be sent vary through channels.

To begin, go to the Customer Support page, select a ticket and click the 'Reply' button. Then, you can see a pop-up of conversation chat, click the 'Attachment' button.

Attachment

Component Explanation:

Name	Description
Send File	to send file from Agent’s device to customer.
Send Library	to attach library from digital library.
Send Form	to attach form from form management.
Chat History	to download chat history of the related ticket.
Send FAQ	to attach knowledge from FAQ Knowledge.