# Filter Ticket

The performance rating page allows the Quality Assurance (QA) to filter data based on various parameters. In the 3Dolphins system, filter tickets for Quality Assurance (QA) consist of 6 categories, i.e.,

1. Filter by Operator Team.
2. Filter by Channel Type.
3. Filter by Chart Filter.
4. Filter by Category.
5. Filter by Closure Types.
6. Filter by Evaluator.

### Filter Ticket by Operator Team

This section contains instructions on filtering the tickets handled by the operator team. On the left side of the page, you can see the filter by operator box and select your operator name. If the filter is successful, you will see all tickets handled by the selected operator.

![Filter Ticket by Operator Team](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FvEDoAaDn8CKO24fu2Rx3%2FFilter%20Opetator%20Team.png?alt=media\&token=ac821782-97a5-41e4-bd1d-e9eb8b374212)

### Filter Ticket by Channel Type

Allows the Quality Assurance (QA) to filter tickets based on channel type. By using this ticket filter you can see particularly (separate / distinguish) the **type of tickets** your received. Currently, 3Dolphins can filter 20 channels type, i.e.:

1. Facebook page Filter
2. Facebook Messenger Filter
3. Twitter Account Filter
4. Twitter Direct Message (DM) Filter
5. Email Inbox Filter
6. Telegram Account Filter
7. Instagram Business Filter
8. Instagram DM Filter
9. Youtube Channel Filter
10. Dolphin Live Chat Filter
11. Finesse Filter
12. Ecentrix Filter
13. Smartcall Filter
14. eConnect Filter
15. Ms. Team Filter
16. Skype Filter
17. WhatsApp Filter
18. Line @Account Filter
19. App Follow Filter
20. Generic Filter
21. Walkin Customer Filter
22. Tokopedia Filter

On the left side of the page, select channel on the box channel type. For example, select channel type **'WhatsApp'**. If the filter success, the channel turns becomes green then and you will see all tickets which entered to channel type **'WhatsApp'** such images below.

![Filter Ticket by Channel Type](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Ftht4oiJ6Anev3Owpo8AR%2FFilter%20Channel%20Type.png?alt=media\&token=f25ae281-86a3-4e60-9622-98640e45e8e7)

### Filter Ticket by Chart Filter (Date)

Allow the Quality Assurance (QA) to filter tickets within a custom date range. Go to the **Performance Rating** page and filter tickets on the box chart filter with custom range date based on the **By Created Date** or **By Closed Date** ticket using format **mm/dd/yyyy.**

For example, select **By Closed Date** and fill start date from **06/02/2022** until **06/02/2022**. Then, you will see tickets with a custom date range that you have set, as shown below.

![Filter Ticket by Date](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FsT7nNYfaJdPZYcrm48br%2FFilter%20by%20Chart%20Filter.png?alt=media\&token=88cae627-945a-4c30-b18d-0cb2d1f7062f)

### Filter Ticket by Category

Allows the Quality Assurance (QA) to filter tickets based on category. For example, on the left side of the page, there is a category section then, tick **'Customer - Intermediate'**. And then, you will see all tickets with category type **'Customer - Intermediate'** such images below. 

![Filter Ticket by Category](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FmZV2e8dZaDY7l76zvWny%2FFilter%20by%20Category.png?alt=media\&token=4875a80c-391b-409c-a3f4-8fa5c3963583)

To view step by step add category, please refer to paragraph classifier page, section[ 'Paragraph Classifier on Chat Ticket'](https://docs.3dolphins.ai/customer-service/paragraph-classifier/add-tags-to-chat-tickets).

### Filter by Closure Type

Allows Quality Assurance (QA) to filter tickets based on the closure type selected by the agent when closing customer tickets. In the upper **Available Tickets** tab, you will see a dropdown box of closure type. For example, tick closure type 'Resolved,' and you will see a list of tickets with closure type 'Resolved' as shown in the images below.

![Filter by Closure Type](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FhCah2AzxWCoLlm3Yx9gj%2FFilter%20by%20Closure%20Type.png?alt=media\&token=c399ecd4-eb3e-4229-b0f4-81c0b15c3ae1)

### Filter Ticket by Evaluator

It allows Quality Assurance (QA) to filter tickets by evaluator teams. There is a drop-down box on the **Ratings** tab for selecting the evaluator team. You can filter tickets or ratings by evaluator by clicking on the evaluator's name. If the filter is successful, the system will display all tickets handled by the selected team of evaluators.

![Filter Ticket by Evaluator Team](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FaJOYz5sB0s16UwEE5Sk5%2FFilter%20by%20Evaluator.png?alt=media\&token=d8ef5f80-f318-4b02-bd90-c40d47dd41f3)