Ticket Activity

Ticket activity is an activity that occurs in the ticket, it can be either a case or a task. Some cases are easier to address customer needs than any others, you can save or view these cases in detail in this ticket activity.

For example, if there is a case that customer needs to fill out a particular form, the details of the form can be added to the Customer Case. And if there is a task that you need to solve in the ticket, you can Add Task to this ticket activity.

In this feature, you also can identify customer identity, it allows you to synchronize data that is on the client with the data in 3Dolphins. Customer identify can help agents process important information about customers in a faster and easier time.

Last updated