# Ticket Activity

Ticket activity is an activity that occurs in the ticket, it can be either a case or a task. Some cases are easier to address customer needs than any others, you can save or view these cases in detail in this ticket activity.

![Ticket Activity](/files/vR9mhCvQy8S6pl3ijeqh)

For example, if there is a case that customer needs to fill out a particular form, the details of the form can be added to the [Customer Case](/customer-service/dashboard/ticket-activity/add-customer-case.md). And if there is a task that you need to solve in the ticket, you can [Add Task](/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md) to this ticket activity.

In this feature, you also can identify customer identity, it allows you to synchronize data that is on the client with the data in 3Dolphins. [Customer identify](/customer-service/dashboard/ticket-activity/customer-identify.md) can help agents process important information about customers in a faster and easier time.


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