> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/dashboard/ticket-activity.md).

# Ticket Activity

Ticket activity is an activity that occurs in the ticket, it can be either a case or a task. Some cases are easier to address customer needs than any others, you can save or view these cases in detail in this ticket activity.

![Ticket Activity](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FcXTHkcthjjm9xsj3uoY4%2FTicket%20Activity.png?alt=media\&token=e5835541-28bf-4889-8c09-8717346fe613)

For example, if there is a case that customer needs to fill out a particular form, the details of the form can be added to the [Customer Case](/customer-service/dashboard/ticket-activity/add-customer-case.md). And if there is a task that you need to solve in the ticket, you can [Add Task](/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md) to this ticket activity.

In this feature, you also can identify customer identity, it allows you to synchronize data that is on the client with the data in 3Dolphins. [Customer identify](/customer-service/dashboard/ticket-activity/customer-identify.md) can help agents process important information about customers in a faster and easier time.