Download Conversation History

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Conversation History. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download conversation history, click 'Generate Report'.

If you have a large amount of data, you may specify how much data to generate in the report by entering in the starting from and to fields. The generated report's results will be presented after this field.

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You can also download files from detail conversation history by selecting ticket and clicking the 'Detail' button on the raw message column. Then, go to the bottom of the page and click 'Download Conversation History'.

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