# Operator Allow Ticket Redistribute

Operator allow redistribute is system settings feature allow to enable or disable the escalate and transfer ticket functions of the operator.

![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Ftk3m9wsr55rHbFUDlPcq%2FOperator%20Allow%20Redistribute%20system%20settings.png?alt=media\&token=a85ae262-3dd0-4835-89a6-7210dafeced2)

If is it feature is disabled (operator allow ticket redistribute = False), operators can’t see the 'escalate' and 'transfer' buttons ( <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MX6ZhpM6P-trvrtbFjc%2F-MX6ad9hofXa8fr5v21E%2Fescalate%20icon.png?alt=media&#x26;token=a7a59101-2713-48b1-ad6a-7742c31d6804" alt="" data-size="original"> ) like this.

![Operator Allow Ticket Redistribute = False](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FwZL9Rnms6HNZb3HUoA5h%2FOperator%20Allow%20Redistribute%20False.png?alt=media\&token=a2543ae1-2ee2-4b07-aa75-0d6194336128)

But, if the feature is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.

![Operator Allow Ticket Redistribute = True](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FoBmQNNCoKTgV4ME80G8Z%2FOperator%20Allow%20Redistribute%20True.png?alt=media\&token=235423f0-4304-40bb-b9fd-bce431ce16b5)