Operator Allow Ticket Redistribute

Operator allow redistribute is system settings feature allow to enable or disable the escalate and transfer ticket functions of the operator.

If is it feature is disabled (operator allow ticket redistribute = False), operators can’t see the 'escalate' and 'transfer' buttons ( ) like this.

But, if the feature is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.