> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/operator-allow-ticket-redistribute.md).

# Operator Allow Ticket Redistribute

Operator allow redistribute is system settings feature allow to enable or disable the escalate and transfer ticket functions of the operator.

![](/files/ptFNY1PpslOgsk6DwHpc)

If is it feature is disabled (operator allow ticket redistribute = False), operators can’t see the 'escalate' and 'transfer' buttons ( <img src="/files/-MX6ad9hofXa8fr5v21E" alt="" data-size="original"> ) like this.

![Operator Allow Ticket Redistribute = False](/files/dCOAePlBhUetGLKdXXiC)

But, if the feature is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.

![Operator Allow Ticket Redistribute = True](/files/GnhPDWVjlFrkUb7QhfkO)