Bot Configuration
In Bot Configuration, you can set configurations related to dialogue, general, and domain.
Dialog Configuration
Dialog configuration consists of:
| Field Name | Description |
|---|---|
Iteration | This field is for the modelling iteration training dialog parameter. |
Confidence | This field is for the modelling iteration training dialog parameter. |
Cut Off | This field is for the modelling iteration training dialog parameter. |
General Configuration
General configuration consists of:
| Field Name | Description |
|---|---|
Reply API Configuration | This field is for setting API reply endpoints. |
SDK API Configuration | This field is for setting the Endpoint Bot SDK API. |
Proactive | This field is to setting enable or disable Bot (globally). |
Bot Memory Server | This field is for setting the Memory Dialog Bot. |
Enable Map on Emulator | This field is to use the google maps feature in the emulator. |
Bot Memory Minimal Connection | This field is for managing minimum bot memory. |
Bot Memory Maximal Connection | This field is to set the maximum memory bot. |
NLP API Configuration | URL NLP API for loading models. |
Username | Username to access the API Bot. |
Password | The password used to access the Bot API. |
Domain Configuration
Domain configuration consists of:
| Field Name | Description |
|---|---|
Response Score | This field is to display the total score / response value from the Bot. |
Wizard Maximal Option | This field is to displays the number of suggestions from the bot. |
Bot option configuration | Allows to configure bot, like option list button image, action, message, subtitle, bot to agent, agent to bot, inactive bot and etc. |
Add Option | To add other option language. |
Bot Option Configuration
At the domain configuration, click the 'Add Option or ‘Edit‘ button then you will see a pop-up of bot option configuration, as shown below.
Component Explanation:
| Field Name | Description | Example Images |
|---|---|---|
Option List Button Image | When the image in the digital library is empty or even damaged, the system will read and replace it using the link contained in the option list button image. | |
Option List Button Action | You can configure label on the button. Example button action: Tanya | |
Option List Button Message | ||
Bot To Agent | Some customers may require human attention. In these cases, you can program the bot to automatically transfer these cases to your customer support team that will use their agents to resolve the problem. For example : When customers transfer to a live agent, the bot will automatically send message ‘bot to agent’ to indicate that they are now interacting with a live agent. | |
Agent To Bot | Each agent solves the issue and closed ticket from the customer, the system will automatically transfer the message to your bot and send a notification message to indicate that they are now interacting with a virtual assistant (Bot). | |
Inactive Bot | You can configure a message from bot incase the customer service (agents) is currently inactive. For example : When the customer tries to contact customer service, but no agent is available, the system will automatically send inactive bot message. |
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