Bot Configuration

Iteration

This field is for the modelling iteration training dialog parameter.

Confidence

This field is for the modelling iteration training dialog parameter.

Cut Off

This field is for the modelling iteration training dialog parameter.

Reply API Configuration

This field is for setting API reply endpoints.

SDK API Configuration

This field is for setting the Endpoint Bot SDK API.

Proactive

This field is to setting enable or disable Bot (globally).

Bot Memory Server

This field is for setting the Memory Dialog Bot.

Enable Map on Emulator

This field is to use the google maps feature in the emulator.

Bot Memory Minimal Connection

This field is for managing minimum bot memory.

Bot Memory Maximal Connection

This field is to set the maximum memory bot.

NLP API Configuration

URL NLP API for loading models.

Username

Username to access the API Bot.

Password

The password used to access the Bot API.

Response Score

This field is to display the total score / response value from the Bot.

Wizard Maximal Option

This field is to displays the number of suggestions from the bot.

Bot option configuration

Allows to configure bot, like option list button image, action, message, subtitle, bot to agent, agent to bot, inactive bot and etc.

Add Option

To add other option language.

Option List Button Image

When the image in the digital library is empty or even damaged, the system will read and replace it using the link contained in the option list button image.

Option List Button Action

You can configure label on the button. Example button action: Tanya

Option List Button Message

Bot To Agent

Some customers may require human attention. In these cases, you can program the bot to automatically transfer these cases to your customer support team that will use their agents to resolve the problem. For example : When customers transfer to a live agent, the bot will automatically send message ‘bot to agent’ to indicate that they are now interacting with a live agent.

Agent To Bot

Each agent solves the issue and closed ticket from the customer, the system will automatically transfer the message to your bot and send a notification message to indicate that they are now interacting with a virtual assistant (Bot).

Inactive Bot

You can configure a message from bot incase the customer service (agents) is currently inactive. For example : When the customer tries to contact customer service, but no agent is available, the system will automatically send inactive bot message.