Bot Configuration
Last updated
Last updated
In Bot Configuration, you can set configurations related to dialogue, general, and domain.
Dialog configuration consists of:
Iteration
This field is for the modelling iteration training dialog parameter.
Confidence
This field is for the modelling iteration training dialog parameter.
Cut Off
This field is for the modelling iteration training dialog parameter.
General configuration consists of:
Reply API Configuration
This field is for setting API reply endpoints.
SDK API Configuration
This field is for setting the Endpoint Bot SDK API.
Proactive
This field is to setting enable or disable Bot (globally).
Bot Memory Server
This field is for setting the Memory Dialog Bot.
Enable Map on Emulator
This field is to use the google maps feature in the emulator.
Bot Memory Minimal Connection
This field is for managing minimum bot memory.
Bot Memory Maximal Connection
This field is to set the maximum memory bot.
NLP API Configuration
URL NLP API for loading models.
Username
Username to access the API Bot.
Password
The password used to access the Bot API.
Domain configuration consists of:
Response Score
This field is to display the total score / response value from the Bot.
Wizard Maximal Option
This field is to displays the number of suggestions from the bot.
Bot option configuration
Allows to configure bot, like option list button image, action, message, subtitle, bot to agent, agent to bot, inactive bot and etc.
Add Option
To add other option language.
At the domain configuration, click the 'Add Option or ‘Edit‘ button then you will see a pop-up of bot option configuration, as shown below.
Component Explanation:
Option List Button Image
When the image in the digital library is empty or even damaged, the system will read and replace it using the link contained in the option list button image.
Option List Button Action
You can configure label on the button. Example button action: Tanya
Option List Button Message
You can configure message suggestions from bots.
For example :
When there are several answers to a customer’s question, the bot will give a suggestion message and answer that comes close to the customer’s question.
Example type button message : Mungkin ini bisa membantu 
Bot To Agent
Some customers may require human attention. In these cases, you can program the bot to automatically transfer these cases to your customer support team that will use their agents to resolve the problem. For example : When customers transfer to a live agent, the bot will automatically send message ‘bot to agent’ to indicate that they are now interacting with a live agent.
Agent To Bot
Each agent solves the issue and closed ticket from the customer, the system will automatically transfer the message to your bot and send a notification message to indicate that they are now interacting with a virtual assistant (Bot).
Inactive Bot
You can configure a message from bot incase the customer service (agents) is currently inactive. For example : When the customer tries to contact customer service, but no agent is available, the system will automatically send inactive bot message.
