Create New Live Chat Channel
Last updated
Last updated
This section describes how to add a live chat channel by doing the following steps:
Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page such as image below.
On the channel connector page, click the 'Plus' button in the channel live chat and you will see a pop-up channel setting. Only the 'Channel Name' and 'Timeout' fields are required when creating a new live chat channel.
Component Explanation:
| Name | Description |
|---|---|
Channel Name | Your live chat channel name. (Required) |
Timeout | The duration of how long a client is allowed to be inactive before getting disconnected automatically from the live chat channel. (Required) Fill the field with integer only, and the value is in second (example: If we allow our clients to be inactive for 1 hour, then fill the field with 3600 value). |
Allow Origin | Specify which origin(s) are allowed to connect to the channel, leave it empty if we want it able to be connected from all origin. (Optional) (Example: if we want it only able to be connected from example.com, fill the field with 'http://example.com'). |
Google Captcha Secret Key | Only fill this field if we want to validate client login with Google Recaptcha, leave it empty if we want to skip the validation. (Optional) |
Next, click the 'Save' button. If the channel is successfully created, it will appear in the live chat channel list.
Component Explanation:
| No. | Name | Description |
|---|---|---|
1 | Channel Name | Tricks: hover on top of the channel name to view the channel port. |
2 | Channel ID | Each channel registered in Omni Channel 3Dolphins has a different ID. |
3 | Channel Key & Secret View Button | Click to view channel id and channel secret which is used as connection credentials on the client-side (will get into detail in this page). |
4 | Channel Config Button | Click to edit the channel's configuration. Here are some possible configurations:
|
5 | Channel URL Copy Button | Click to copy the channel URL to the clipboard. |
6 | Delete Button | Click to delete this channel. |
7 | Online and Offline Button | Click to turn on or off the channel. Red means offline, Green means online. |
8 | Refresh Button | Refresh your channel at any time to ensure you are always up to date with the refresh button. |
