> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/virtual-agent/intents-fallback/download-intents-fallback.md).
# Download Intents Fallback
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Virtual Agent** menu, and click **Bot Engagement**.
On this page, you can download table intents fallback reports. In the upper right corner of the table, click the **'Download'** button. Then, in the dialog box of the download conversation history, click **'Generate Report'**.
And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( 
). If you open the file, data will be displayed as shown images below.
**Component Explanation:**
| Name | Description |
| --------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Created Date | Indicates when the fallback intent occurred. |
| SDK Problem | Indicate the fallback that occurred is not due to an SDK issue. |
| Bot | Bots are used when customers are interacting and a fallback occurs. |
| Intent Type | This type of intention consists of the ‘Domain‘ and ‘Dialog‘. The domain is a fallback message that occurs when a customer is interacting with a Bot in the Knowledge FAQ while Dialog is a fallback message that occurs when a customer is interacting with a bot in the Dialog. |
| Channel | The channel account name is used by customers to interact with Bots. |
| User | The customer's name who sent the message. |
| Fallback Intent | By default, fallback intent consists of three types, namely request, inquiry, and complaint. When a customer is interacting with a bot and a fallback occurs, the bot will detect the message entering the fallback inquiry, request, or complaint type. For example, when a customer sends a message in the form of ‘request’ such as ‘what excess chatbot 3dolphins‘ or ‘company email‘ and a fallback occurs, the bot will detect that the message entered into the fallback request.
When the intent type is ‘Dialog‘, the fallback intent value is a unique id, this unique ID represents the dialog ID that is running when the customer is interacting with the Bot. For example, When a customer is interacting with a bot in the Covid-19 dialog and a fallback occurs, the fallback intent value in the table will display the Covid-19 dialog ID.
|
| Ticket Number | Unique number for each ticket. |
| Dialog Name | The dialog's name that occurs fallback. If it is marked as (-), then the fallback that happens is not in the dialog. |
| Message | Messages from customers in the event of a fallback. |
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