# Download Intents Fallback Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Virtual Agent** menu, and click **Bot Engagement**. On this page, you can download table intents fallback reports. In the upper right corner of the table, click the **'Download'** button. Then, in the dialog box of the download conversation history, click **'Generate Report'**. ![Generate Report Table Intents Fallback ](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F5l1j58ePDYjgjsozc3iW%2FDownload%20Intents%20Fallback.png?alt=media\&token=f9b9f337-5d98-4ee4-bd66-7b6c792221a3) And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( ). If you open the file, data will be displayed as shown images below. ![Excel File Table Intents Fallback](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FOSZH723yd730oFgNdnTt%2FExcel%20File%20Fallback%20Intents.png?alt=media\&token=0beaf8cf-034d-4161-ae32-887a3c4e98be) **Component Explanation:** | Name | Description | | --------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Created Date | Indicates when the fallback intent occurred. | | SDK Problem | Indicate the fallback that occurred is not due to an SDK issue. | | Bot | Bots are used when customers are interacting and a fallback occurs. | | Intent Type | This type of intention consists of the ‘Domain‘ and ‘Dialog‘. The domain is a fallback message that occurs when a customer is interacting with a Bot in the Knowledge FAQ while Dialog is a fallback message that occurs when a customer is interacting with a bot in the Dialog. | | Channel | The channel account name is used by customers to interact with Bots. | | User | The customer's name who sent the message. | | Fallback Intent |

By default, fallback intent consists of three types, namely request, inquiry, and complaint. When a customer is interacting with a bot and a fallback occurs, the bot will detect the message entering the fallback inquiry, request, or complaint type. For example, when a customer sends a message in the form of ‘request’ such as ‘what excess chatbot 3dolphins‘ or ‘company email‘ and a fallback occurs, the bot will detect that the message entered into the fallback request.
When the intent type is ‘Dialog‘, the fallback intent value is a unique id, this unique ID represents the dialog ID that is running when the customer is interacting with the Bot. For example, When a customer is interacting with a bot in the Covid-19 dialog and a fallback occurs, the fallback intent value in the table will display the Covid-19 dialog ID.

| | Ticket Number | Unique number for each ticket. | | Dialog Name | The dialog's name that occurs fallback. If it is marked as (-), then the fallback that happens is not in the dialog. | | Message | Messages from customers in the event of a fallback. |