> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/conversation-audit/download-conversation-audit.md).

# Download Conversation Audit

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Conversation Audit**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download conversation audit, click **'Generate Report'**.

![Generate Report Conversation Audit](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FaayDkacCgPlJxt8kLxXD%2FGenerate%20Report%20Conversation%20Audit.png?alt=media\&token=f345b12d-1131-4029-96b7-0b538b6ad323)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTdUxSLxVKD4HLzyBhs%2F-MTdruFSB2IIQVmJg9yu%2FDownload%20Button.png?alt=media&amp;token=4a95a7cc-14be-4890-b250-de17168631e4" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Conversation Audit Report](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FVfvgdGs6P0lp59ZAj9FL%2FExcel%20File%20Conversation%20Audit%20Report.png?alt=media\&token=a1234d05-9941-48b3-8e60-32e6975ccf50)

**Penjelasan Komponen:**

| Nama               | Deskripsi                                                       |
| ------------------ | --------------------------------------------------------------- |
| Ticket Number      | Unique number of each ticket.                                   |
| Action Date        | Record the time of the last activity on this ticket.            |
| Channel            | Indicates the channel where the ticket was made.                |
| Customer Name      | Your customer name.                                             |
| Agent Name         | Indicates agent's name that is responsible handled this ticket. |
| Detail Action Date | Indicates detailed time this activity occurred on the ticket.   |
| Detail Status      | Record the status for each activity that occurs on this ticket. |
| Event              | Indicates activities performed on the ticket.                   |
| Detail Action      | Indicates detailed activities performed on the ticket.          |