# Download Conversation Audit

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Conversation Audit**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download conversation audit, click **'Generate Report'**.

![Generate Report Conversation Audit](/files/pga7UzKSQodGb2xJoFnY)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Conversation Audit Report](/files/RXkrc92msPwEZm8ri2fs)

**Penjelasan Komponen:**

| Nama               | Deskripsi                                                       |
| ------------------ | --------------------------------------------------------------- |
| Ticket Number      | Unique number of each ticket.                                   |
| Action Date        | Record the time of the last activity on this ticket.            |
| Channel            | Indicates the channel where the ticket was made.                |
| Customer Name      | Your customer name.                                             |
| Agent Name         | Indicates agent's name that is responsible handled this ticket. |
| Detail Action Date | Indicates detailed time this activity occurred on the ticket.   |
| Detail Status      | Record the status for each activity that occurs on this ticket. |
| Event              | Indicates activities performed on the ticket.                   |
| Detail Action      | Indicates detailed activities performed on the ticket.          |


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