Download Conversation Audit
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Conversation Audit. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download conversation audit, click 'Generate Report'.
Penjelasan Komponen:
| Nama | Deskripsi |
|---|---|
Ticket Number | Unique number of each ticket. |
Action Date | Record the time of the last activity on this ticket. |
Channel | Indicates the channel where the ticket was made. |
Customer Name | Your customer name. |
Agent Name | Indicates agent's name that is responsible handled this ticket. |
Detail Action Date | Indicates detailed time this activity occurred on the ticket. |
Detail Status | Record the status for each activity that occurs on this ticket. |
Event | Indicates activities performed on the ticket. |
Detail Action | Indicates detailed activities performed on the ticket. |
Last updated
