> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/pop-up-chat-on-idle.md).

# Pop-Up Chat On Idle

This feature allow you to see pop-up conversation chat and only works for chats that are directly handled by the agent without going through a bot.

![System Settings - Popup Chat On Idle](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FzMATe4ygzXyCDMjb5bIc%2FPopup%20Chat%20on%20Idle%20System%20Settings.png?alt=media\&token=231a2485-d42a-4f9a-abae-af5952a7883d)

For example, when the agent is idle and no chat conversation that is active or open. Then, the agent receives a new entry ticket, the pop-up chat conversation will open automatically, such as image below.

![Pop-Up Chat On Idle](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FF0UC0lQlhmrrdX1KFdWh%2FPopup%20chat%20on%20Idle.png?alt=media\&token=3da34750-9490-4d2a-aabb-7b78508cc6cb)

## Enter to Send Chat

This feature allows you to send text in the message box by simply tapping **‘Enter‘**.

![System Settings - Enter To Send Chat](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FoUaH3VMsYzOCZMoksGh0%2FEnter%20Send%20system%20settings.png?alt=media\&token=4ebbfb34-4b78-4c05-b07a-7d25883572e9)