Pop-Up Chat On Idle
This feature allow you to see pop-up conversation chat and only works for chats that are directly handled by the agent without going through a bot.
For example, when the agent is idle and no chat conversation that is active or open. Then, the agent receives a new entry ticket, the pop-up chat conversation will open automatically, such as image below.
Enter to Send Chat
This feature allows you to send text in the message box by simply tapping ‘Enter‘.
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