> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/pop-up-chat-on-idle.md).

# Pop-Up Chat On Idle

This feature allow you to see pop-up conversation chat and only works for chats that are directly handled by the agent without going through a bot.

![System Settings - Popup Chat On Idle](/files/TcRouoGyV1yEyUdMLKEM)

For example, when the agent is idle and no chat conversation that is active or open. Then, the agent receives a new entry ticket, the pop-up chat conversation will open automatically, such as image below.

![Pop-Up Chat On Idle](/files/ZwTNqNsNFME7FuVfOL4i)

## Enter to Send Chat

This feature allows you to send text in the message box by simply tapping **‘Enter‘**.

![System Settings - Enter To Send Chat](/files/TH7m7NZqEFWFxu0QeT0u)