# NPS Survey
NPS survey consists of a two-part questionnaire. The first part asks your customers to rate through the rating question of your business, product, or service of your customer support on a scale of zero (0) to nine (9). The second is an additional question as to why the specific score was given.
To add the NPS survey, in the upper right corner click the **'+New Feedback Question'** button. You will see a pop-up form to add feedback questions, on the left side of the form you can add the required field, and on the right side of the form, you can preview the survey questions that were added. When done, you can click the **‘save’** button.
**Component Explanation:**
| Name | Description |
| ------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Template Name | Label or name of feedback template. |
| NPS Question | In this field, you can type NPS question survey respondents to rate services (e.g. "How do you rate our service?") |
| Additional Question | To displaying additional questions according to the pre-determined minimum ratings. |
For example, enter template name and NPS question. To add an additional question, click the **‘plus’** button (), select minimum NPS on a scale of zero (0) to nine (9), and click the **‘plus’** button.
Then, you will see a pop-up form to add an additional question, enter the question, select the type of your question, and enter the option to answer your question. Click the **‘Add Question’** button.
**Component Explanation :**
| **Name** | **Description** |
| -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Question | Type any text for question. |
| Type | Select your desired question type.
-Single-answer (radio button), the most common type, ask respondents to pick just one choice from a predetermined list.
- Multiple-answer (checkbox button), ask the respondent to choose several choices from a predetermined list.
- Free text, Allow respondents to give information. This free text is usually used to ask for people's opinions or to provide them with the opportunity to explain an answer.
|
| Option | Type any text to answer your question. You can press enter to add an option for answer your question. |
If you're done, click the ‘save’ button, if the addition feedback question is successful, you will see a pop-up of success, and the feedback question will appear on the list of feedback templates.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.3dolphins.ai/quality-assurance/feedback-template/create-new-feedback-question/nps-survey.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.