NPS Survey
Last updated
Last updated
NPS survey consists of a two-part questionnaire. The first part asks your customers to rate through the rating question of your business, product, or service of your customer support on a scale of zero (0) to nine (9). The second is an additional question as to why the specific score was given.
To add the NPS survey, in the upper right corner click the '+New Feedback Question' button. You will see a pop-up form to add feedback questions, on the left side of the form you can add the required field, and on the right side of the form, you can preview the survey questions that were added. When done, you can click the ‘save’ button.
Component Explanation:
| Name | Description |
|---|---|
Template Name | Label or name of feedback template. |
NPS Question | In this field, you can type NPS question survey respondents to rate services (e.g. "How do you rate our service?") |
Additional Question | To displaying additional questions according to the pre-determined minimum ratings. |
Then, you will see a pop-up form to add an additional question, enter the question, select the type of your question, and enter the option to answer your question. Click the ‘Add Question’ button.
Component Explanation :
Name | Description |
Question | Type any text for question. |
Type | Select your desired question type. -Single-answer (radio button), the most common type, ask respondents to pick just one choice from a predetermined list. - Multiple-answer (checkbox button), ask the respondent to choose several choices from a predetermined list. - Free text, Allow respondents to give information. This free text is usually used to ask for people's opinions or to provide them with the opportunity to explain an answer. |
Option | Type any text to answer your question. You can press enter to add an option for answer your question. |
If you're done, click the ‘save’ button, if the addition feedback question is successful, you will see a pop-up of success, and the feedback question will appear on the list of feedback templates.
For example, enter template name and NPS question. To add an additional question, click the ‘plus’ button (), select minimum NPS on a scale of zero (0) to nine (9), and click the ‘plus’ button.
