> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/email-template/auto-reply.md).

# Auto-Reply

The auto-reply feature allows you to create templates that you can use to automatically reply to customer messages. You can create an auto-reply template in the **Customer Service** menu > **Email Template**. In the upper right corner, click the **'Auto Reply'** button. By default, each email channel only has one auto-reply template.

<figure><img src="/files/6MCVZQFctheZycyf1xCT" alt=""><figcaption><p>Auto Reply</p></figcaption></figure>

Select the email channel and click the **'Edit'** button. Then you will see a form to create an auto-reply message, as shown images below.

![Edit Auto-Reply](/files/Iy2pRvmvYnLuAuZyhckI)

On field 'Send As' you can choose your alias name and email, it will be shown to the user as a display name and email. If you want to customize your alias name and email, please refer to [this document](/integration/channel-connector/email-inbox/create-new-email-inbox-channel.md) for further guidance.

![Auto-Reply Send As](/files/EtgI6rkNNK5hMk1A4c8z)

For example, when a customer sends an email to the company's customer service team, the system will automatically send a reply using the configured auto-reply template. The auto-reply will be received by the customer, as shown in the image below.

![Auto-Reply Message](/files/krGka6guuSIAXcfpIECp)