The auto-reply feature allows you to create templates that you can use to automatically reply to customer messages. You can create an auto-reply template in the Customer Service menu > Email Template. In the upper right corner, click the 'Auto Reply' button. By default, each email channel only has one auto-reply template.

Select the email channel and click the 'Edit' button. Then you will see a form to create an auto-reply message, as shown images below.

On field 'Send As' you can choose your alias name and email, it will be shown to the user as a display name and email. If you want to customize your alias name and email, please refer to this document.

For example, when a customer sends a message to the company’s customer service email, a reply message will automatically be sent to the customer, as shown images below

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