Auto-Reply

The auto-reply feature allows you to create templates that you can use to automatically reply to customer messages. You can create an auto-reply template in the Customer Service menu > Email Template. In the upper right corner, click the 'Auto Reply' button. By default, each email channel only has one auto-reply template.

Select the email channel and click the 'Edit' button. Then you will see a form to create an auto-reply message, as shown images below.

On field 'Send As' you can choose your alias name and email, it will be shown to the user as a display name and email. If you want to customize your alias name and email, please refer to this document for further guidance.

For example, when a customer sends an email to the company's customer service team, the system will automatically send a reply using the configured auto-reply template. The auto-reply will be received by the customer, as shown in the image below.