# Auto-Reply

The auto-reply feature allows you to create templates that you can use to automatically reply to customer messages. You can create an auto-reply template in the **Customer Service** menu > **Email Template**. In the upper right corner, click the **'Auto Reply'** button. By default, each email channel only has one auto-reply template.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FcjvpnVGRg4mh1PyhtmPa%2FScreenshot_10-10-2025_151225_venom.3dolphins.ai.jpeg?alt=media&#x26;token=890d846d-9534-48b6-91fc-8c687229f347" alt=""><figcaption><p>Auto Reply</p></figcaption></figure>

Select the email channel and click the **'Edit'** button. Then you will see a form to create an auto-reply message, as shown images below.

![Edit Auto-Reply](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FfkX8TMRm2MLXLr4T5lAx%2FEdit%20Auto-Reply.png?alt=media\&token=3c1886ae-6030-4cd8-9ab0-9f089cbb437b)

On field 'Send As' you can choose your alias name and email, it will be shown to the user as a display name and email. If you want to customize your alias name and email, please refer to [this document](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/create-new-email-inbox-channel) for further guidance.

![Auto-Reply Send As](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FT40Ld3vSPCZbEwBZBIwY%2FAuto-Reply%20Send%20As.png?alt=media\&token=6e0552af-4761-44a2-811a-1f6f38013f24)

For example, when a customer sends an email to the company's customer service team, the system will automatically send a reply using the configured auto-reply template. The auto-reply will be received by the customer, as shown in the image below.

![Auto-Reply Message](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FNwHOiN2iMKlGqYNfbMv9%2FAuto-Reply%20Message%20new.png?alt=media\&token=8ca8ea83-5960-43d5-a03f-46abef482313)