# Auto-Reply
The auto-reply feature allows you to create templates that you can use to automatically reply to customer messages. You can create an auto-reply template in the **Customer Service** menu > **Email Template**. In the upper right corner, click the **'Auto Reply'** button. By default, each email channel only has one auto-reply template.
Auto Reply
Select the email channel and click the **'Edit'** button. Then you will see a form to create an auto-reply message, as shown images below.
On field 'Send As' you can choose your alias name and email, it will be shown to the user as a display name and email. If you want to customize your alias name and email, please refer to [this document](/integration/channel-connector/email-inbox/create-new-email-inbox-channel.md) for further guidance.
For example, when a customer sends an email to the company's customer service team, the system will automatically send a reply using the configured auto-reply template. The auto-reply will be received by the customer, as shown in the image below.
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