Task Report
Last updated
Last updated
Task reports can be used to view all of the tasks in your project and their agents' involvement. The supervisor may use this as one metric to evaluate how active agents perform their responsibilities. To view the report, go to the Analytic menu and click the Employee menus, then click Task Report which you can find on the left sidebar.
Component Explanation:
Agent
Agent's name.
Number of Task
Total tasks owned to the agent.
On Going
Total current task load by the agent.
Done
Total tasks that the agent has accomplished.
Overdue
Total pending tasks owned by the agent.
Detail
Action 'detail' button to view the detailed report of the agent's task report.
In Addition, Supervisors can also view detailed tasks from specific agents by clicking the 'Detail' action, as shown below.
Component Explanation:
Task Name
Agent's task name.
Created By
Indicates task creator's name.
Due Date
Indicates time estimated to finish this task.
Created Date
Indicates when task created.
Started Date
Indicates when the agent began working on the task.
Done date
Indicates when the agent has completed the task.
