# Create New Rule

This section describes how to run the Webex channel and how the customer email can be received as an incoming ticket to the **Inbox** tab Agent, by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FnYj8lWIeMmyBVyvSZSwQ%2FCreate%20new%20rule%20email.png?alt=media&#x26;token=600ab511-8453-44a5-b489-4cd6b58c3582" alt=""><figcaption><p>Create New Rule</p></figcaption></figure>

You will see a pop-up to add a new rule channel, select the email channel by clicking the '**Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FvVEz4A16D9E48EMN8EA6%2FAdd%20New%20Rule.png?alt=media\&token=9f153457-868f-4186-ae2f-c0c5d8ad4cd1)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When the email channel rule has been added successfully, you will see that rule in the list of rule management as shown in the image below.

![New Rule Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FOQmT3OmmaPrTHIxweax7%2FNew%20rule%20added%20edit%20email.png?alt=media\&token=c792134e-71a6-40ef-a76e-282680dc7d7d)

After the rule channel is successfully created, to be able to receive an incoming inbox email, add team members to the rule by clicking the **'Add'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9TBKqwpeUh1ihorG%2FAdd%20Team%20member%20Button.png?alt=media\&token=2f9d69cd-7852-4528-9222-d6a45027e9f0)).

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FFlWgvYyeUVbtmZlRKlD0%2FAdd%20Team%20Member.png?alt=media\&token=19a35312-0e6a-4bfb-95c2-4b0752b9c83d)

When team members are successfully added and appear on **available teams**, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent youtube channel rule updates.
{% endhint %}

![Team Member Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FnriS7kO4CaoLWMEHNB02%2FTeam%20Member%20Added%20email%20edit.png?alt=media\&token=9019e247-2b9c-4c87-bf63-8ae3913f8ed0)

**Component Explanation:**&#x20;

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.         |
| Max. Assignment | The amount tickets are assigned or handled by the users. |