> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/create-new-rule.md).

# Create New Rule

This section describes how to run the Webex channel and how the customer email can be received as an incoming ticket to the **Inbox** tab Agent, by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

<figure><img src="/files/eU2cCodfKCZ8vYiDSl3K" alt=""><figcaption><p>Create New Rule</p></figcaption></figure>

You will see a pop-up to add a new rule channel, select the email channel by clicking the '**Add Channel'** icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add New Rule](/files/dzW1vfCf68zURjzEQfih)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When the email channel rule has been added successfully, you will see that rule in the list of rule management as shown in the image below.

![New Rule Added](/files/l0NBjddYyZqW9KVwDYAa)

After the rule channel is successfully created, to be able to receive an incoming inbox email, add team members to the rule by clicking the **'Add'** icon (![](/files/-MWc9TBKqwpeUh1ihorG)).

![Add Team Member](/files/M5byNdbuEKLnNWgkmo7I)

When team members are successfully added and appear on **available teams**, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent youtube channel rule updates.
{% endhint %}

![Team Member Added](/files/i6pni7F6D2XcXH3v6Cqw)

**Component Explanation:**&#x20;

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.         |
| Max. Assignment | The amount tickets are assigned or handled by the users. |