Create New Audience

Before your customers can receive WhatsApp notifications from the 3Dolphins Marketing SRM app, they must be added to the audience feature. You may choose to add audiences one at a time or several at a time by using the import file. In this section, we will learn how to add audiences by adding them one at a time.

To add an audience, go to the Marketing page and then click on the Audience page. In the top right corner, click on the '+Create Audience' button. Then, you will see a form to add a new audience.

Component Explanation:


First Name

Required. This is the first name of your customers.

Last Name

This is the last name of your customer.


Enter the user’s email address.

Phone Number

Required. Phone Number of the customer (must be filled with 10-13 digits)

Note: Using internationalized format (62).

Birth Date

Required. Date of birth of the customer.


Required. Select gender of the customer.


Additional information about the customer's occupation.


Additional information regarding customer's interests currently.


Assign the customer’s to the audience groups.

After you have finished entering all information about the customer, click the 'save' button. Then, you will receive a notification that you have successfully added a new audience.

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