# Create New Contact
To create new contact manually, in the upper right corner, you can click the **'+New Contact'** button. Then, you will see a blank form to add a new contact. Enter the information required like first name, last name, phone number, email, etc. Click the **'save'** button as shown images below.
**Component Explanation:**
| Field Name | Description |
| ---------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| VA Engagement | Virtual Assistant Engagement displays number of times a user interacting with bot based on the knowledge module. |
| History | To view activity of the ticket (which include Unassigned, transferred until the ticket is closed). |
| Additional Information | You can add additional information about customers. You can add additional fields in the **System Settings** > **Contact Configuration** > **Data Setting**. |
| Personal Data | 1. First Name : First name of the Customer.
2. Last Name : Last name of the Customer.
3. Phone : Phone Number of the Customer (must be filled with 10-13 digits).
4. Email : Email address of the Customer (must be email-formatted e.g ).
5. VIP : To mark a contact as VIP. If marked as VIP, new tickets from that contact will be automatically marked as priority and will skip the queue if any.
|
| Other Information | 1. ID Number: Enter Id Number.
2. ID Type: Select option for ID type.
3. Birthdate: Date of birth of the customer.
4. Mother’s Name: Mother’s name of the customer.
5. Address: To specify the customer's address.
6. Gender: Select your customer's gender.
7. Language: Select language.
8. City: To specify the customer's city.
9. Country: To specify your customer's country.
10. Postal Code: To specify your customer's postal code.
|
After you have finished entering all information of customer, click the **'save'** button or you can exit or cancel the process of adding a new contact by clicking the **'closed'** button on the pop-up form.
For example, click the **'save'** button. Then, if a new contact is successfully created, you will see a notification of success, and the contact will appear in the customer’s contact list. But, if customers have the same email or phone number, you will see a suggestion merge contact as shown images below.
