# Create New Rule

This section describes how to run the Twitter channel and how the customer mention and direct message can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FOjw0lps6xQdhYhsOpPcw%2FCreate%20new%20rule%20twitter.png?alt=media\&token=a7e832e7-abcd-4981-8d90-e7bbb17f1931)

You will see a pop-up to add a new rule channel, select the Webex channel by clicking the '**Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fr5WtXggxfAJZpGG5iJMU%2FAdd%20New%20Rule.png?alt=media\&token=472aa48e-a6b9-4aaa-a601-d86a4a290635)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When Twitter channel rule has been added successfully, you will see the rule in the list of rule management as shown in the image below.

![New Rule Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F7idGZfpOZiGGr4FTZPde%2FNew%20Rule%20Added.png?alt=media\&token=84700929-c8ad-4f5f-afd5-ac1bb9017d1d)

After the rule channel is successfully created, to receive an incoming mention and direct message from Twitter, add team members to the rule by clicking the **'Add'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9TBKqwpeUh1ihorG%2FAdd%20Team%20member%20Button.png?alt=media\&token=2f9d69cd-7852-4528-9222-d6a45027e9f0)).

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FtFNcA3JgMTOyEWibuUYl%2FAdd%20Team%20Member.png?alt=media\&token=d2f6a24b-73d1-43c6-99db-cd8e8c28afc9)

When team members successfully added, it will appear on **available teams.** You can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent Twitter channel rule updates.
{% endhint %}

![Team Member Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FmWEcu4IRSyJKyNK8EY2v%2FTeam%20member%20added.png?alt=media\&token=c87a8533-f0f5-4027-a61f-f4487b3dde13)

**Component Explanation:** 

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get tickets first in a channel.       |
| Max. Assignment | The amount tickets are assigned or handled by the users. |