Agent Rating Survey
Last updated
Last updated
Agent rating survey consists of a two-part questionnaire. The first part asks your customers to rate through the rating question of your business, product, or service of your customer support on a star of 1 to 5. The second is an additional question as to why the specific rating was given.
To add an agent ranking survey, in the upper right corner click the ‘+New Feedback Question’ button. You will see a pop-up form to add feedback questions, on the left side of the form you can add the required field, and on the right side of the form, you can preview the survey questions that were added. When done, you can click the ‘save’ button.
Component Explanation:
Template Name
Label or name of feedback template.
Rating Question
In this field, you can type rating question survey respondents to rate services (e.g. "How do you rate our service?")
Survey Question
In this field, you can type survey question respondents to add a comment about services (e.g "How do you feel about our service?")
Additional Question
To displaying additional question according to the pre-determined minimum ratings.
Then, you will see a pop-up form to add an additional question, enter the question, select the type of your question, and enter the option to answer your question. Click the ‘Add Question’ button.
Component Explanation:
Name
Description
Question
Type any text for question.
Type
Select your desired question type. - Single-answer (radio button), the most common type, ask respondents to pick just one choice from a predetermined list. - Multiple-answer (checkbox button), ask the respondent to choose several choices from a predetermined list.
- Free text, Allow respondents to give information. This free text is usually used to ask for people's opinions or to provide them with the opportunity to explain an answer.
Option
Type any text to answer your question. You can press enter to add an option for answer your question.
If you're done, click the ‘save’ button, if the addition feedback question is successful, you will see a pop-up of success, and the feedback question will appear on the list of feedback template.
For example, enter a template name, rating question, and survey question. To add an additional question, click the ‘plus’ button (), select minimum rating on a scale of 1 to 4, and click ‘plus’ button.
