# Download User AUX Audit

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **User AUX Audit**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download user aux audit, click **'Generate Report'**.

![Generate Report User AUX Audit](/files/sP5prqeDkcifeoi90cR0)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File User AUX Audit Report](/files/aUWiN0z33jlsCLq1RAyW)

**Component Explanation:**

<table><thead><tr><th>Nama</th><th>Deskripsi</th><th data-hidden></th></tr></thead><tbody><tr><td>Agent Name</td><td>Your agent name</td><td></td></tr><tr><td>Group</td><td>The agent's group. </td><td></td></tr><tr><td>Time</td><td>Indicates when the status change occurred.</td><td></td></tr><tr><td>Duration</td><td>Duration of the agent in that status.</td><td></td></tr><tr><td>Auxiliary</td><td>Ready is the status when the agent can handle tickets. Meanwhile, Not ready is a status when the agent cannot handle tickets. </td><td></td></tr><tr><td>Reason</td><td>Availability status of the agent. </td><td></td></tr></tbody></table>

You can also download files from detail user aux audit report by selecting and clicking on the user or you can use the search feature. Then, you will see the user access activity detail page and click on **'Download User State Report'**.

![Generate Report Detail User AUX Audit](/files/h4csAW9hNK9InE5xSuAq)

{% hint style="info" %}
You can add additional columns to your generate report download detail report using the 'Additional Colum' field.
{% endhint %}

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Detail User AUX Audit Report](/files/2cH8uIphtmoa6G7uiMlm)

**Component Explanation:**&#x20;

<table><thead><tr><th>Nama</th><th>Deskripsi</th><th data-hidden></th></tr></thead><tbody><tr><td>Agent Name</td><td>Your agent name</td><td></td></tr><tr><td>Group</td><td>The agent's group. </td><td></td></tr><tr><td>Date</td><td>Indicates date for this report. </td><td></td></tr><tr><td>Time</td><td>Indicates when the status change occurred.</td><td></td></tr><tr><td>Auxiliary</td><td>Ready is the status when the agent can handle tickets. Meanwhile, Not ready is a status when the agent cannot handle tickets. </td><td></td></tr><tr><td>Reason</td><td>Availability status of the agent. </td><td></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/analytic/live-agent/user-aux-audit/download-user-aux-audit.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.