Download User AUX Audit
Last updated
Last updated
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click User AUX Audit. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download user aux audit, click 'Generate Report'.
And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.
Component Explanation:
Agent Name
Your agent name
Group
The agent's group.
Time
Indicates when the status change occurred.
Duration
Duration of the agent in that status.
Auxiliary
Ready is the status when the agent can handle tickets. Meanwhile, Not ready is a status when the agent cannot handle tickets.
Reason
Availability status of the agent.
You can also download files from detail user aux audit report by selecting and clicking on the user or you can use the search feature. Then, you will see the user access activity detail page and click on 'Download User State Report'.
You can add additional columns to your generate report download detail report using the 'Additional Colum' field.
Component Explanation:
Agent Name
Your agent name
Group
The agent's group.
Date
Indicates date for this report.
Time
Indicates when the status change occurred.
Auxiliary
Ready is the status when the agent can handle tickets. Meanwhile, Not ready is a status when the agent cannot handle tickets.
Reason
Availability status of the agent.
And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.
