Prompt Response
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You will be redirected to continue to stage 2 Prompt Response. A prompt response is a special type of dialog that asks for customers input, confirmation for a response, and returns the response to the next step.
When conversation occurs, sometimes the customers does not immediately deliver all entities and this is prompt response usability. The prompt response allows the bot to check required information from the customer has been fulfilled or not.
During a conversation, users may not always provide all the required entities right away. This is where Prompt Response comes into play. Prompt Response allows the bot to check whether the necessary information from the customers has been provided or not.
On the Prompt Response page, you can switch your prompt by 'Drag and Drop' icon (). And, to fill out the question response, click the 'Question' button ( ).
You will see a pop-up form question. In this form, you can add question responses for each entity.
Component Explanation:
Value
The value or condition that you can use to determine the applicable values for each question response that will be displayed by the bot to the customer.
Question Entity
You can enter a sentence that will be used as the question response.
Add Response
You can add a question response that will be provided by the system to the customer with the following available features. 1. New Line to add a question as a bot response in a different bubble. 2. InLine to add a question as a bot response in the same bubble. 3. Quick Reply to add questions as a quick reply. 4. Media to add questions using the digital library. 5. Catalog to display a list of products or services integrated with Meta. 6. WhatsApp Flows to guide customers to an interactive flow in the form of a feature provided by the WhatsApp Business API.
Here you will set the bot response to the possible questions from the customers added in the previous step. For example, in the previous step, the customers asks about the nearby station. In this form, you can set how the bot will respond to that question by adding the answer in the field question. Or, you may fill out with output from SDK or process flow by adding [$output$] in the field question. Then, press Enter and click on the type of question you want to use as described above.
This step is also used to confirm the suitability customer's response to the bot feedback question. For example, the customers asks about a nearby station. Then, the bot will continue the conversation by sending questions like 'where is your location currently?'. However, if the customer's response does not match the question, the bot will still provide an answer and then repeat the previous question until it receives an appropriate response.
When you want to attach Quick Reply, Media, Catalog, and WhatsApp Flow as a question response, you can enable a feature that allows customers to select the provided buttons without manually entering text when choosing a response for question entities such as Quick Reply, Media, Catalog, or WhatsApp Flow. This feature helps you control customers responses, ensuring that only the predefined answers can be selected. By checking the 'Disable text input for all last message' checkbox, the system will automatically disable text input for all media used.
You can disable the text input feature for each question response by checking the 'Disable text input for last message' checkbox. This way, only specific question responses will be restricted from receiving customer input, while other responses will still allow text input from customers.
Moreover, you may add logic to the entities by using Entity Rules. The function of entity rule is to set the entity rules using MVEL rules (java syntax). There is 3 main component of these rules there is clear, skip, and trigger (For further information, look at the explanation below). This component is optional. For example, entity== "fill in the entity".
Component Explanation:
Clear All
To delete the contents of all entities.
Clear Current
To delete the contents of all entities the rule has been set.
Clear Variable
To delete the contents of all entities selected.
Skip Variable
To set the skip entity will not be asked by Bot.
Trigger Dialog
To call another dialog.
When you select this variable there will be another field to call another dialog. Put your objected dialog in here.
Note:
If you use this action, make sure on your objected dialog to skip the intention. To fulfill this, you must set 'entity intention to skip' by using process flow or SDK on the integration page.
Set up the entity values or you can skip it and click on the 'next' button to proceed to stage 3 Integration.
