# Claim Ticket Count

This field allows you to manage ticket distribution from the Unassigned Tab to the agent's Inbox tab within a certain period time for each channel.

![System Settings - Claim Ticket Count](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FXgHhmUOi7mv5nNaownJo%2FClaim%20Ticket%20Count%20system%20settings.png?alt=media\&token=2c5e11b8-1cf2-465e-97be-258ffba02659)

For example, if you set claim ticket count = 2, then the number of tickets distributed in a certain period to the Agent inbox tab for each channel is 2 tickets.

![Claim Ticket Count](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FDQ3pdNLIa78wFI20oZxv%2FClaim%20Ticket%20Count.png?alt=media\&token=08ff523e-78bb-4a7d-9a09-033c71732ea3)