For the complete documentation index, see llms.txt. This page is also available as Markdown.
Claim Ticket Count
This field allows you to manage ticket distribution from the Unassigned Tab to the agent's Inbox tab within a certain period time for each channel.
System Settings - Claim Ticket Count
For example, if you set claim ticket count = 2, then the number of tickets distributed in a certain period to the Agent inbox tab for each channel is 2 tickets.
