# Claim Ticket Count

This field allows you to manage ticket distribution from the Unassigned Tab to the agent's Inbox tab within a certain period time for each channel.

![System Settings - Claim Ticket Count](/files/c9bnSZe1iHU9YP4TI7Qo)

For example, if you set claim ticket count = 2, then the number of tickets distributed in a certain period to the Agent inbox tab for each channel is 2 tickets.

![Claim Ticket Count](/files/9ZdrFhSRqpfU34Op7pv2)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/claim-ticket-count.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.