> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/claim-ticket-count.md).

# Claim Ticket Count

This field allows you to manage ticket distribution from the Unassigned Tab to the agent's Inbox tab within a certain period time for each channel.

![System Settings - Claim Ticket Count](/files/c9bnSZe1iHU9YP4TI7Qo)

For example, if you set claim ticket count = 2, then the number of tickets distributed in a certain period to the Agent inbox tab for each channel is 2 tickets.

![Claim Ticket Count](/files/9ZdrFhSRqpfU34Op7pv2)