Add Multiple Target
With multiple targets, it allows Supervisors to make the target in each channel that can be applied to all Agents at the same time. In the upper right corner, click the 'Add Multiple Target' button. Then you will see a pop-up window to add multiple targets, as shown below.
Component explanation :
| Field Name | Description |
|---|---|
From date | Select the date to start the target. This determines the start date of the target that applies to all agents. |
To date | Select the date to end the target. This determines the target end date specified. |
Channel Filter | Select the channel to target. This determines the target from the channel to be achieved. |
Ticket Target | Type the total target to be achieved. |
Time Target | Type in how long (in minutes) the target will be achieved. |
For example, set the target on the 'Live Chat' channel with the ticket target ‘20’ and the time target ‘5400’ minutes with a period from March to March 2022, then click the 'Save Multiple Target' button.
When the target is successfully added, then you can view the target on each Agent by clicking one of the Agents on the list and the target will show such an image below.
Only operators with access to the selected channel will see the target.
However, if within the period you specify there are several users who already have a target to achieve, a conflict target notification will appear. When a conflict target appears, you can use the target that has been set on the user or replace it with a new target that you created, as shown in the image below.
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