Unrecognized Setting

To display a response message when the bot doesn't understand the intent of the customer's question. This setting is used after the bot detects no response message suitable with bot knowledge or classifier tagging on the fallback message.

Select Bot and click the 'Unrecognized Setting' icon (). Then, you will see a pop-up of an unrecognized setting. Enter what the bot says and select the language unrecognized message and click the 'plus' button ().

Unrecognized Settings