# Contact Configuration

Contact Configuration is used to determine the configuration of customers' contact.

![Contact Configuration](/files/6IRVytI7VlGGaUgE722A)

**Influencer Rate**

This feature allows you to help analyze and categorize your Twitter account as an influencer according to the number of followers. So, when you receive a ticket from a twitter account via Twitter mention, you can see the influencer tag in the form of 360 customer view. Influencer tags consist of 4 categories namely, nano influencers, micro influencers, macro influencers, and mega influencers.

For example, if you set macro influencers with a range of 301-500 followers. then, when you get a message via twitter mention from Twitter customers who have followers of 350 people, in the pop-up window 360 customer view, the system will automatically categorize the customer as a customer in the macro influencer category, as shown images below.

![Influencer Rate](/files/brtRMThgOluHkZjaVhyh)

**Data Setting**

This feature allow you to add custom field on the 360 customer view.

![Custom Field from Data Setting](/files/ybbmpeZH1fkElTzniMlE)

**Customer Identification URL**

This feature allow you to add customer identification URL from process flow. When you add this URL, you will find a customer identify field on the ticket activity. But, if the customer identify URL is empty, you can’t find a customer identify field on the ticket activity.

![Customer Identify](/files/Tm1sjNrXbAX4Qje87mZm)


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