# Contact Configuration

Contact Configuration is used to determine the configuration of customers' contact.

![Contact Configuration](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FOKvaXC919SU1w1W0fEBs%2FContact%20Configuration%20edit.png?alt=media\&token=42bf65f0-a66c-4558-92ee-a04641124301)

**Influencer Rate**

This feature allows you to help analyze and categorize your Twitter account as an influencer according to the number of followers. So, when you receive a ticket from a twitter account via Twitter mention, you can see the influencer tag in the form of 360 customer view. Influencer tags consist of 4 categories namely, nano influencers, micro influencers, macro influencers, and mega influencers.

For example, if you set macro influencers with a range of 301-500 followers. then, when you get a message via twitter mention from Twitter customers who have followers of 350 people, in the pop-up window 360 customer view, the system will automatically categorize the customer as a customer in the macro influencer category, as shown images below.

![Influencer Rate](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F0VhwRXZGUDCXuZwAw7Op%2FMacro%20Influencer.png?alt=media\&token=23fa4363-bb0b-4556-8e18-733bf73fab88)

**Data Setting**

This feature allow you to add custom field on the 360 customer view.

![Custom Field from Data Setting](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FUm3NUWPAT3Xux8kKGUYw%2FCustom%20Field.png?alt=media\&token=e755d3de-a64c-4756-b7d6-af4266c99ee8)

**Customer Identification URL**

This feature allow you to add customer identification URL from process flow. When you add this URL, you will find a customer identify field on the ticket activity. But, if the customer identify URL is empty, you can’t find a customer identify field on the ticket activity.

![Customer Identify](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F5RqQ8lm5zp6qVZNhj3dH%2FCustomer%20Identify.png?alt=media\&token=cc3a18ec-c40e-4935-8a0a-d935eac8d968)