Ticket Priority
Ticket Priority is a ticket attribute that determines the degree of importance that is supposed to be given to a ticket. When you have to deal with hundreds of tickets every day, it’s almost impossible to decide which one to work on first, that is why tickets are assigned priorities. You can make a ticket a priority based on the severity level ticket. To set priority of the ticket you can click the 'priority' button such image below.
For example, there is a ticket from an important customer, such as a VIP customer or influencer, so we must be very careful in handling the ticket in order to maintain the quality of the company's responsibility. Then you can set this ticket to priority to remind that this ticket is important, and the ticket will show on the Priority Ticket tab as images below.
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