Auto Greeting with Time Based Response
This feature allows the system to automatically send responses in the form of sending messages, setting the severity of tickets, setting ticket tags, running the process flow, or even closing tickets according to the specified time. Look at the picture below.
In the example case above, when the ticket from customer has been assigned by the Operator from any group In the time span between 18.00 until 23.59, the system will automatic run the process flow and send greeting message as shown image below.
Last updated
