Download Group KPI Report

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Employee menu, and click Group KPI. After the operator target page appears, click the 'Download Group KPI Analytic' Button.

Download Group KPI Report

And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.

Excel File Group KPI Report

Penjelasan Komponen:

Name	Description
From - To	Indicates the period target report.
Name	Group's name.
Ticket Target Score	The group's average percentage of ticket targets was accomplished.
Time Target Score	The group's average percentage of time targets have been accomplished.
Total	The group's average percentage of accomplishing the ticket and time targets.

You can also download files from detailed group KPI by selecting the group and clicking the 'Detail' button on the detail column. Then, go to the bottom of the page and click 'Download Group KPI Analytic'.

Excel File Detail Group KPI Report

Component Explanation:

Name	Description
Date	Indicates the period target.
Channel	Indicates target's channel.
Ticket Target Detail	Indicates total tickets achieved from targeted tickets.
Ticket Target Score	Percentage total achieved ticket by the group.
Time Target Detail	Indicates total time achieved from targeted tickets.
Time Target Score	Percentage of the total time target achieved by the group.
Total	The average percentage of total target time and ticket from that group.