Download Live Agent Rating

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Live Agent Rating. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download live agent rating, click 'Generate Report'.

And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.

When you view the offline report using the download report, you can see the summary report. The summary report contains one column whose value consists of all the data from the selected agent, as shown below.