Best Practice Facebook

We've compiled a detailed list of how Facebook page can be used on 3Dolphins SRM.

Customer	Virtual Assistant (BOT)	Agent (Operator)	Supervisor
Send text message on messenger	Reply message – Text – Carousel – Survey – Quick Reply	Reply message	Reply message
Send message on facebook post	Define Message : – Negative Word – Complaint – Inquiry – Request	If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket.	If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket.
Comment on your public post	– Find Music – Find Hospital	Send Media Message : – Videos – Document – Images.	Send Media Message : – Videos – Document – Images.
Can reply post other customer		Send Library (Digital Library Management) : – Send Card – Send Option – Send Images – Send Document – Send Videos – Send Audio.	Send Library (Digital Library Management) : – Send Card – Send Option – Send Images – Send Document – Send Videos – Send Audio.
Send Media Message : – Audios, – Videos – GIF – Document, – Images		Send Form (Form Management)	Send Form (Form Management)
– Find Music – Find Hospital		Download Chat History	Download Chat History
		Send Ask Feedback	Send Ask Feedback