Create New Instagram Business Channel
Last updated
Last updated
This section describes how to mechanism for creating a new Instagram business channel by doing the following steps:
Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page such images below.
On the channel connector page, click the 'Plus' button on the box channel Facebook page, and then you will see a pop-up channel setting.
Component Explanation:
| Name | Description |
|---|---|
App ID | A unique identification number will be added to your App. |
App Secret | Facebook App will automatically generate a secret code which is connected with your App. Its purpose is to authenticate demands from the application towards Facebook servers. This code is also used as a password. |
User Access Token | User access token to the Facebook API. |
Page Access Token | Page access token to start using the platform APIs or to manage and access your page. |
Copy Facebook page 'App ID' to the channel settings page which can be found in the 'Settings' section and select 'Basic' from the drop-down menu. Settings basic console will be displayed. See the image below.
Paste 'App ID' into the pop-up channel settings.
Copy the Facebook page 'App Secret' to the settings page which can be found on the 'Settings' section and select 'Basic' from the drop-down menu. Settings basic app will be displayed, click the 'Show' button on the app secret. See the image below.
Paste 'App Secret' pada pop-up dari channel setting.
Tempelkan 'User Access Token' into the Facebook page channel settings box.
You can get a user access token by following the steps below.
Click the 'Tools' menu, select 'Graph API Explorer'.
In the Meta App field, select an app used to obtain the user access token.
Click User Token → Get User Access Token.
Then, select permission for your user access token. Please refer to this documentation to know what permission must be selected. Additionally, you must add additional permissions particularly instagram_basic and instagram_manage_comments.
Click the 'Generate Access Token' button and you will be requested to log in to your Facebook account.
Then, select your Instagram business account and click 'Next'.
Select your Facebook page then click 'Next'.
Pop-up permission will appear to manage your business Instagram account and click 'Done'.
Then, click the 'Copy' button to copy the User Access Token.
Check the properties in Access Token Debugger, paste the access token copied in the last step above to the text field, and click the 'Debug' button.
Please check the followings:
App ID: the app id mentioned in the prerequisite section.
Type: user.
User ID: you, a person who has admin right to the Facebook Page mentioned in the prerequisite section
Expires: a time stamp that would probably expire in an hour.
Scope: includes predetermined added permissions.
Click the 'Extend Access Token' button to get a long-lived token
Click the 'Debug' button.
Check the properties of this access token in Access Token Debugger. It should have a longer time, such as 60 days.
Check the properties of this page access token in Access Token Debugger:
App ID: the app id mentioned in the prerequisite section.
Type: user.
User ID: you, a person who has admin right to the Facebook Page mentioned in the prerequisite section
Expires: in about 2 months.
Scopes: includes predetermined added permissions.
Paste 'Page Access Token' into the Facebook page channel settings box.
You can get a page access token by following the steps below.
Click the 'Tools' menu, select 'Graph API Explorer'.
In the Meta App field, select an app used to obtain the page access token.
Click Get Token → Get Page Access Token dan pilih Facebook page milik Anda.
Then, select permission for your user access token. Please refer to this documentation to know what permission must be selected. Additionally, you must add additional permissions particularly instagram_basic and instagram_manage_comments.
Then, click the 'Copy' button to copy the Page Access Token.
Check the properties in Access Token Debugger, paste the access token copied in the last step above to the text field, and click the 'Debug' button.
Please check the followings:
App ID: the app id mentioned in the prerequisite section
Type: page.
User ID: you, a person who has admin right to the Facebook Page mentioned in the prerequisite section
Expires: a time stamp that would probably expire in an hour.
Scope: includes predetermined added permissions.
Click the 'Extend Access Token' button to get a long-lived token.
Click the 'Debug' button.
Check the properties of this access token in Access Token Debugger. It should have a longer time such as 60 days.
Check the properties of this page access token in Access Token Debugger:
App ID: the app id mentioned in the prerequisite section.
Type: page.
User ID: you, a person who has admin right to the Facebook Page mentioned in the prerequisite section
Expires: in about 2 months.
Scopes: includes predetermined added permissions.
Then, click the 'Authorize' button on the pop-up channel setting.
Select your Instagram business account.
Then, select your Facebook page and click 'Next'.
Check permissions to an add Instagram channel then click 'Done'.
A pop-up will appear to add your Instagram business then click 'Add Page Channel'.
After authorize successfully, click the 'Save' button.
Your Instagram business channel "saas_dolphins" has been successfully created.
Component Explanation:
| No. | Component | Description |
|---|---|---|
1. | Channel Name | Name of your Instagram Business channel. Hover on the channel name to view the channel port. |
2. | Channel ID | Each channel registered in Omni Channel 3Dolphins has a different ID. |
3. | Channel Config Button | Click to edit the LOBs that can access this channel. |
4. | Channel URL Edit Button | Click to edit channel URL. If connecting with proxy, please adjust the URL accordingly. |
5 | Channel URL Copy Button | Click to copy the channel URL to the clipboard. |
6 | Online / Offline Button | Click to turn on or off the channel. Red means offline, Green means online. |
7 | Refresh Button | Refresh your channel at any time to ensure you are always up to date with the refresh button. |
