Add New Template Criteria
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To be able to appraise agents in the appraisal form, you need to apply template rating criteria, the template will appear if matches between the channels in the template and the selected channel ticket, as shown images below.
By default, you can add template criteria based on channel. In the upper right corner, click the '+New Template Criteria' button. Then, you will see a template criteria pop-up. type the template name and select the channel template, after finishing, you can click the 'save' button.
For example, we add new template criteria for the live chat channel. If the addition of new template criteria is successful, you will see a pop-up window of success adding criteria and the template will appear in the list of template rating criteria as shown below.
