Start Chat
Now you can use this bot for conversations with customers. Select your bot for further conversations.
![](https://docs.3dolphins.ai/~gitbook/image?url=https%3A%2F%2F765826444-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FLYDAnLjpg2T8z2BplJOS%252Fuploads%252FYMaVeu5Pw0VlHWgr9GBm%252FPolong%2520Bot.png%3Falt%3Dmedia%26token%3Dffbece1d-7a50-4998-90a6-dc906ab12c20&width=768&dpr=4&quality=100&sign=9b21afc9&sv=1)
To start a conversation, click the START button and the '/start' command will be sent to your bot. Then, you will see that your bot has responded to your chat.
![](https://docs.3dolphins.ai/~gitbook/image?url=https%3A%2F%2F765826444-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FLYDAnLjpg2T8z2BplJOS%252Fuploads%252Fx8EdWXUmodLLJESLt9tR%252FStart%2520message.png%3Falt%3Dmedia%26token%3D58cb8bb3-01d1-48d7-ac84-4b6a59eddd7c&width=768&dpr=4&quality=100&sign=f9ea274a&sv=1)
And the chat will be received as an incoming ticket, refer to the agent's inbox tab to see the ticket as shown below.
![](https://docs.3dolphins.ai/~gitbook/image?url=https%3A%2F%2F765826444-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FLYDAnLjpg2T8z2BplJOS%252Fuploads%252FGrENeLO9j7EAWcloB6iM%252FInbox%2520Tab%2520Agent.png%3Falt%3Dmedia%26token%3D02099f78-56bb-4b9d-b3c3-33ca4d5590d8&width=768&dpr=4&quality=100&sign=d2360b66&sv=1)
Don't forget to change your agent status to "Available" so tickets will enter the agent's Inbox.
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