Buttons Template
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This feature allows you to add an action button for customers to click when they receive the message. There are several button options available, namely Quick Reply and three Call To Action (CTA) buttons, i.e. Website, Call , and Copy Offer Code.
The following are the terms for each CTA button:
Number
The maximum number of buttons that can be used is 10 buttons.
Quick Reply
The maximum number of buttons for 'Quick Reply' is 10 buttons (if only 'Quick Reply' buttons are used).
Call
The maximum number of buttons for 'Call' is 1 button.
Website/URL
For the 'Website/URL' button, the maximum number of buttons that can be used is 2 buttons ('Static' and 'Dynamic').
Copy Offer Code
The maximum number of buttons that can be used for 'Copy Offer Code' is 1 button.
For example, if you want to create 6 Quick Reply buttons, the remaining 'Call To Action' (CTA) buttons that can be created are 4 buttons, consisting of 1 'Call' button, 1 'Copy Offer Code' button, and 2 'Website' buttons. This is because the maximum number of buttons that can be created is 10 buttons.
If you want to use multiple actions, there are several grouping requirements as follows.
Valid Grouping
Valid only when the 'Quick Reply' button is followed by another 'Quick Reply' buttons.
Valid if 'Quick Reply' button is followed by 'Call To Action' (CTA) buttons.
Valid if 'Call To Action' (CTA) button is followed by 'Quick Reply' buttons.
Invalid Grouping
Invalid if 'Call To Action' (CTA) button is placed between 'Quick Reply' buttons.
Invalid if 'Quick Reply' button is placed between 'Call To Action' (CTA) buttons.
If you want to create Quick Reply button, it will be valid only if accompanied by 'Call to Action' (CTA) button, such as a 'Website' button and a 'Call' button.
When you want customers to respond quickly without manually typing, you can use the 'Quick Reply' feature. With this feature, customers simply click the provided button to select the appropriate response.
To create 'Quick Reply' button, click the 'Buttons' dropdown and select 'Quick Reply', then enter the text you want to display.
You will see a box to add a 'Quick Reply' action button, as shown in the image below.
Component Explanation:
Type
In 'Quick Reply', there is only the custom type, which is designed to fill the field according to your preferences.
Button text
Used to set the text label on the 'Quick Reply' button sent to customers.
When you want to direct customers to a website after clicking a button, you can use the 'Website/URL' button feature. To create website button, click the 'Buttons' dropdown, select 'Website', then enter the text you want to display.
Once the 'Website/URL' button has been added, you will see a box like the one below.
Component Explanation:
Type of Action
You can choose one of the three button options, i.e. Website, Call, or Copy Offer Code.
Button text
The text that will be displayed on the button.
URL Type
There are 2 types of URL Type button, i.e. Static and Dynamic.
URL Example
To test the URL where the end of the URL is filled with actual data.
You can change the URL Type to Static or Dynamic based on your needs.
If you want all customers to be directed to the same page, use the Static URL Type.
If you want customers to be directed to a specific page based on their data, use the Dynamic URL Type.
When you want customers to directly contact a specific number, you can use the 'Call' button feature. To create action 'Call' button, click the 'Buttons' dropdown and click 'Call'.
When the 'Call' button has been added, you will see something like this.
Component Explanation:
Type of Action
You can choose one of the three button options, i.e. 'Website', 'Call', or 'Copy Offer Code'.
Button text
The text that will be displayed on the button.
Phone Number
You can enter the phone number that customers can contact when they press the 'Call' button.
When you want customers to easily copy and use a promo code or available offer, you can use the 'Copy Offer Code' feature. With this feature, customers can simply click the button without having to manually retype the code. To create a 'Copy Offer Code' button, click the 'Buttons' dropdown and select 'Copy Offer Code'.
Once the 'Copy Offer Code' button has been added, a box like the one below will appear.
Component Explanation:
Type of Action
You can choose one of the three button options, i.e. 'Website', 'Call', or 'Copy Offer Code'.
Button text
The text that will be displayed on the button.
Offer Code
A promo or discount code that you can enter so customers can copy the code.
When you feel the need to change or modify an action, you can click the 'Type Of Action' dropdown, as shown in the following image.
To view all the buttons that have been created, check the Template Preview section and click the 'Play' button, as shown in the following image.
To save the created template, and click the 'Submit' button.
You will success notification once the template has been successfully saved, as follows.
To reorder actions, you can click the icon ( ) or ( ). You can also reorder types within an action by dragging the icon ( ).
When you feel the need to delete an action, you can click the icon ( ) to delete the action or click the icon ( ) to delete the type of action.
