Send File or Attachment
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Last updated
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When the Agent handle customer ticket, there are some issues that Agent has to send some file or attachment such as document, images, audio, video, feedback, form, FAQ, even video conference call. The types of attachments that can be sent vary through channels.
To begin, go to the Customer Support page, select a ticket and click the 'Reply' button. Then, you can see a pop-up of conversation chat, click the 'Attachment' button.
Component Explanation:
Name
Description
Send File
to send file from Agent’s device to customer.
Send Library
to attach library from digital library.
Send Form
to attach form from form management.
Chat History
to download chat history of the related ticket.
Send FAQ
to attach knowledge from FAQ Knowledge.
