# WhatsApp Flows

When you want to send interactive forms to customers so they can fill them out and follow a predefined flow, you can use the **WhatsApp Flows** feature. This feature helps you optimize communication and speed up the customer service process. To create a WhatsApp Flow, you can click the **'Add Response'** button and select **'WhatsApp Flows'**.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fl0duW5Fwgg5eStp0gCaS%2Fimage.png?alt=media&#x26;token=660de762-617f-498f-90fe-95fd035a9e97" alt=""><figcaption><p>Add Whatsapp Flows Response</p></figcaption></figure>

A pop-up to **Attach WhatsApp Flows** will appear, as shown below.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fg6LvAg2oeV5ndso0cGBc%2Fimage.png?alt=media&#x26;token=56335d5e-b427-4a79-88dc-91f31c6c2012" alt=""><figcaption><p>Attach Whatsapp Flows</p></figcaption></figure>

**Explanation Component:**&#x20;

<table><thead><tr><th width="317.16668701171875">Name</th><th>Description</th></tr></thead><tbody><tr><td>Title</td><td>The main title that appears in the WhatsApp message when the flow is sent to the customer.</td></tr><tr><td>Body</td><td>The main content of the message that explains the purpose of the flow and provides guidance to the customer.</td></tr><tr><td>Flows ID</td><td>The ID from <strong>Meta Business Suite</strong> used to connect a previously created WhatsApp Flow.</td></tr><tr><td>Flows CTA</td><td>This is text that will displayed on the form button to customers.</td></tr><tr><td>Flows Action</td><td><p>A field to define the action for data exchange that will be sent to Meta.<br></p><p><strong>Note:</strong></p><ul><li><strong>data_exchange</strong> = Indicates the data from flows will be sent to Meta for each step form.</li><li><strong>navigate</strong> = No data exchange occurs because the page has been predefined from the beginning, as defined in the flow screen ID.</li></ul></td></tr><tr><td>Flows Screen ID </td><td><p>An Screen ID that directs customers straight to the Flows step after clicking the CTA button.</p><p></p><p><strong>Note:</strong><br>Required if using native within Flows Action.</p></td></tr><tr><td>Fallback Message</td><td>This is the message that will be sent to the customer if the WhatsApp Flow cannot be executed.</td></tr></tbody></table>

For example, if you want to create a WhatsApp Flow for order confirmation, after the customer clicks the **'Confirm Order'** button, they will be directed to the order details page.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FcKyholgJsecF1UOSmHi9%2FAttach%20whatsapp%20flow.png?alt=media&#x26;token=c033a2fc-5083-4e7a-8f8a-cb8707bef709" alt=""><figcaption><p>Attach WhatsApp Flows</p></figcaption></figure>

You can click the **'Attach WhatsApp Flows'** button to set it as a Question Response.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fkv0uQRAYUUMkyRwiWvIv%2Fimage.png?alt=media&#x26;token=77df597b-6038-4810-8ee3-7c2fac5b1ca3" alt=""><figcaption><p>Whatsapp Flows as Question Response</p></figcaption></figure>