Catalog

When you want to display list of products managed through Commerce Manager and available for use in WhatsApp Business conversations, you can use the Catalog feature. With the Catalog feature, you can showcase products as one of the responses provided by the bot.

Here are the requirements to display a catalog as a bot response:

1. Catalog availability in Commerce Manager.

2. Catalog collaboration between WhatsApp Business Managers by requesting access.

3. Each WhatsApp Business Manager can only be linked to one catalog.

Manage Catalog

The first step before displaying a catalog as a response is to manage the catalog in commerce manager. Below is the catalog view once it is available in Commerce Manager.

Request Access Catalog

The next step to prepare is to request access to manage the catalog from the Business Manager that owns the catalog.

Then, you will see the business ID displayed. Copy the code to be given to the business manager who manages the catalog as "Assign Partner".

Connect Catalog

To use the catalog in commerce manager, you must connect the catalog to whatsapp business manager. Click the 'Choose a Catalog' button to start connecting the catalog

Select your desired catalog, but remember that each WhatsApp Manager connects to just one catalog.

If successfully connected to WhatsApp, the catalog will appear in WhatsApp Manager as shown in the following image.

Integrate Catalog on the Channel Connector

To use the catalog that has been connected to the WhatsApp Business Manager, it is necessary to set the catalog ID on the 3Dolphins channel connector page. You need to get the catalog ID first on the commerce manager page.

Then, go to the Channel Connector page. Select the WhatsApp channel that will be integrated with the catalog by clicking the 'Channel Settings' button and click the Catalog tab. Enter the ID of the catalog and click the 'Save' button.

Catalog as Responds Bot using Dialog Flows

To be able using catalog as the bot responds, it is necessary to set the catalog as Prompt Response in the dialog. Through this feature, you can present customers with a list of available products. Go to the Dialog Flows page, on the Prompt Response page, click the 'Question' button. Enter the question, then click the 'Add Response' button, and select 'Catalog'.

There are two types of product catalogs that can be used, i.e., Single Product Message and Multiple Products Message.

Single Product Message

If you want to display a specific or detailed product to a customer, you can use the Single Product Message.

After clicking the 'Attach' button, a pop-up will appear to filled containing Catalog Body, Catalog Footer, and Failed Message, as shown in the following image.

Component Explanation:

The following is message that will be sent as a response from the bot to customers who use the single product message type.

Multiple Product Message

If you want to show multiple products to your customers, you can use Multiple Product Message.

After clicking the 'Attach' button, a pop-up will appear to filled containing Catalog Header, Catalog Body, Catalog Footer, and Failed Message, as shown in the following image.

Component Explanation :

When you use Multiple Product, the message received by customers will be as follows.