Catalog
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When you want to display list of products managed through Commerce Manager and available for use in WhatsApp Business conversations, you can use the Catalog feature. With the Catalog feature, you can showcase products as one of the responses provided by the bot.
Here are the requirements to display a catalog as a bot response:
Catalog availability in Commerce Manager.
Catalog collaboration between WhatsApp Business Managers by requesting access.
Each WhatsApp Business Manager can only be linked to one catalog.
The first step before displaying a catalog as a response is to manage the catalog in commerce manager. Below is the catalog view once it is available in Commerce Manager.
The next step to prepare is to request access to manage the catalog from the Business Manager that owns the catalog.
Then, you will see the business ID displayed. Copy the code to be given to the business manager who manages the catalog as "Assign Partner".
To use the catalog in commerce manager, you must connect the catalog to whatsapp business manager. Click the 'Choose a Catalog' button to start connecting the catalog
Select your desired catalog, but remember that each WhatsApp Manager connects to just one catalog.
If successfully connected to WhatsApp, the catalog will appear in WhatsApp Manager as shown in the following image.
To use the catalog that has been connected to the WhatsApp Business Manager, it is necessary to set the catalog ID on the 3Dolphins channel connector page. You need to get the catalog ID first on the commerce manager page.
Then, go to the Channel Connector page. Select the WhatsApp channel that will be integrated with the catalog by clicking the 'Channel Settings' button and click the Catalog tab. Enter the ID of the catalog and click the 'Save' button.
To be able using catalog as the bot responds, it is necessary to set the catalog as Prompt Response in the dialog. Through this feature, you can present customers with a list of available products. Go to the Dialog Flows page, on the Prompt Response page, click the 'Question' button. Enter the question, then click the 'Add Response' button, and select 'Catalog'.
There are two types of product catalogs that can be used, i.e., Single Product Message and Multiple Products Message.
If you want to display a specific or detailed product to a customer, you can use the Single Product Message.
After clicking the 'Attach' button, a pop-up will appear to filled containing Catalog Body, Catalog Footer, and Failed Message, as shown in the following image.
Component Explanation:
Catalog Body
The product description you want to display, including the product name, price, and the others essential information.
Catalog Footer
Additional text that appears at the bottom of the catalog.
Failed Message
The message that will appear if the catalog is unavailable or a technical error occurs.
The following is message that will be sent as a response from the bot to customers who use the single product message type.
If you want to show multiple products to your customers, you can use Multiple Product Message.
After clicking the 'Attach' button, a pop-up will appear to filled containing Catalog Header, Catalog Body, Catalog Footer, and Failed Message, as shown in the following image.
Component Explanation :
Catalog Header
The top section of the catalog display that contains the title or main information about the catalog or displayed products.
Catalog Body
The product description you want to display, including the product name, price, and essential information.
Catalog Footer
Additional text that appears at the bottom of the catalog.
Failed Message
The message that will appear if the catalog is unavailable or a technical error occurs.
When you use Multiple Product, the message received by customers will be as follows.
